Assistant Manager m/w/d - Mall of Berlin, Hollister

Abercrombie & Fitch Co.; Berlin; On-site; EUR 37,000 - 46,000; Full time

Benefits offered by this job

Sales bonus program

Christmas bonus

Indefinite contract

Paid time off

Merchandise discount

Comp days and floating holiday

Volunteer day

Headspace app

Job summary

Abercrombie & Fitch Co. is seeking a supervisory retail professional in Berlin to oversee salesfloor operations, staff scheduling, and payroll while delivering top-tier customer service.

You will train staff, manage product knowledge, and drive sales through brand-aligned initiatives. The role requires a Bachelor's Degree or one year of supervisory experience in a customer-facing role, with CEFR B2 English and German, a focus on customer service, and strong communication skills.

Qualifications

• Bachelor's Degree OR one year of supervisory experience in a customer-facing role.
• CEFR B2 Fluency in English & German, required.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and exhibit a strong work ethic.
• Possess strong communication and interpersonal skills.
• Team building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Ability to show up in a fast-paced and challenging environment.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Supervisory experience

Customer service

Communication skills

Team building

Interpersonal skills

Initiative

Detail-oriented

Bilingual English/German

Brand knowledge

Education

Bachelor's Degree

Job description

What You’ll Do

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.

What It Takes

• Bachelor's Degree OR one year of supervisory experience in a customer-facing role.
• CEFR B2 Fluency in English & German, required.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and exhibit a strong work ethic.
• Possess strong communication and interpersonal skills.
• Team building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Ability to show up in a fast-paced and challenging environment.

What You’ll Get

• A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly – with you!
• We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
• Quarterly Stores Sales Bonus Program
• Christmas bonus
• Indefinite Contract*
• *pending completion of six months probationary period
• Paid time off which can increase with position and seniority
• Merchandise Discount
• Comp days and floating holiday
• Paid Volunteer Day per Year, allowing you to give back to your community
• Associate Assistance Program access to free mental and behavioral health counseling
• Headspace; a leading science-based mental health solution app
• Carrot; a benefit designed to support your parenthood journey
• Proxalto; annual contribution to a private pension insurance
• Training and Development Opportunities for Career Advancement, we believe in promoting from within
• A Global Team of People Who'll Celebrate you for Being YOU

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

The starting rate for this position is €41,500.00 annually (i.e., the recruiting pay range for this position is €41,500.00 - €41,500.00 annually). The starting rate and range may be modified in the future.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com. Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER. Join us as we team up around the globe and grow to a $5+ billion family of brands—powered by purpose and the belief that we are all leaders.