Assistant Manager m/w/d - NOVA, Hollister

Hollister Co; Leuna; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Quarterly Stores Sales Bonus Program

Christmas bonus

Indefinite Contract

Paid time off

Merchandise Discount

Paid Volunteer Day per Year

Associate Assistance Program

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager for our Hollister brand store in Germany. You will blend business strategy, operations, and people management to drive sales and deliver exceptional customer service.

You will lead opening/closing, supervise sales floor and stockroom, handle staffing, payroll, training, and develop staff; also manage product knowledge, visual displays, and omni-channel orders to ensure a high-quality guest experience.

Qualifications

• Bachelor's degree or one year supervisory experience in a customer-facing role.
• CEFR B2 fluency in English and German.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results with a strong work ethic.
• Strong communication and interpersonal skills.
• Team building and coaching abilities.
• Take initiative and stay proactive in a fast-paced environment.

Responsibilities

• Perform opening and closing routines.
• Supervise salesfloor and stockroom for seamless operations.
• Staffing and scheduling operations and payroll management.
• Train and develop non-management staff.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Operate POS systems and fulfill Omni-Channel orders.
• Protect store assets and perform inventory control.

Skills

B2 English proficiency

B2 German proficiency

Customer focus

Fashion trend knowledge

Strong communication

Team building

Initiative / proactive

Education

Bachelor's degree

Supervisory experience in customer-facing role

Job description

Job Description:The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.What You’ll DoPerform Opening and Closing Routines.Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.Conduct staffing and scheduling operations and payroll management.Train and develop the non-management staff.Demonstrate product knowledge and brand awareness, while driving sales.Build and maintain visual displays.Analyze reporting to inform decision making.Protect store assets & perform inventory control.Operate Register/Point of Sale systems.Fulfill OMNI Channel Orders.Represent the Brand and Exemplify Company Culture and Values.What It TakesBachelor's Degree OR one year of supervisory experience in a customer-facing roleCEFR B2 Fluency in English & German, requiredMaintain a strong customer focus.Knowledge of current fashion trends.Drive to achieve results and exhibit a strong work ethicPossess strong communication and interpersonal skills.Team building and ability to coach others.Take initiative and demonstrate confidence.Balance multiple tasks while being detail-oriented.Engage in applied learning and proactive thinking.Ability to show up in a fast-paced and challenging environmentWhat You’ll GetAs an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:Quarterly Stores Sales Bonus ProgramChristmas bonusIndefinite Contract*Paid time off which can increase with position and seniorityMerchandise DiscountComp days and floating holidayPaid Volunteer Day per Year, allowing you to give back to your communityAssociate Assistance Program access to free mental and behavioral health counselingHeadspace; a leading science-based mental health solution appCarrot; a benefit designed to support your parenthood journeyProxalto; annual contribution to a private pension insuranceTraining and DevelopmentOpportunities for Career Advancement, we believe in promoting from withinA Global Team of People Who'll Celebrate you for Being YOU*pending completion of six months probationary periodAny job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.The starting rate for this position is €38,000.00 annually (i.e., the recruiting pay range for this position is €38,000.00 - €38,000.00 annually). The starting rate and range may be modified in the future.Company DescriptionAbercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.Learn more about A&F Co. by visiting our corporate website here.See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANFABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.