Application Support Engineer, IT Applications Engineering

United States Digital Space LLC; Berlin; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

United States Digital Space LLC is seeking a Senior Application Support Engineer to lead and optimize backend support for European operations. You will mentor engineers, drive incident management, and implement data-driven improvements across production environments.

You will collaborate with product owners, software engineers, QA, and release teams to own cases from inception to deployment, ensuring high standards of quality, security, and compliance across the stack.

Qualifikationen

• Proven experience mentoring a team of support/engineering staff.
• Strong backend stack knowledge: .NET Core, C#, Python, Java.
• Advanced SQL debugging and performance tuning.
• Experience with React/Angular and RESTful services.
• Familiarity with messaging queues such as Kafka and RabbitMQ.
• Experience with GitHub, JIRA, Splunk or Dynatrace.
• ITIL processes and ticketing workflows (e.g. BMC Remedy or ServiceNow).
• Strong analytical and communication skills in a business context.
• Fluency in English, written and verbal.

Aufgaben

• Collaborate with cross‑functional teams to own cases from inception to deployment.
• Mentor a team of support engineers and drive their professional growth.
• Provide improvement recommendations based on best practices and trends to enhance system performance.
• Serve as the primary contact for business users on technical decisions and remove obstacles.
• Investigate root causes of failures to drive continual improvement and uncover edge cases.
• Learn, apply, and teach software best practices, including mentoring team members.
• Handle multiple incidents and tasks in parallel and act as escalations owner.
• Oversee team deliverables and ensure timely completion of support incidents.
• Work independently within a globally distributed environment.

Kenntnisse

Backend development

Team mentorship

Incident management

Data analysis

English communication

Tools

GitHub

JIRA

Splunk

Dynatrace

Kafka

RabbitMQ

SQL

Jobbeschreibung

What to Expect

As a Senior Application Support Engineer, you will focus on our backend applications intended for, but not limited to, the European market. This is a high-impact role in a fast-paced, global environment where your expertise drives operational excellence. You'll blend incident management, data analysis, and coding solutions to support our users, ensuring the successful implementation and management of services in production environments. Providing Level IV support, you'll maintain high standards of quality, security, and compliance while tackling urgent changes with excellent problem‑solving skills and business acumen. This position requires multitasking in a collaborative setting, mentoring and leading others, and contributing to continuous improvement.

What You’ll Do

Collaborate with cross‑functional teams, including product owners, software engineers, quality assurance, and release teams, to own cases from inception to deployment.

• Mentoring and leading a team of other support engineers, fostering their professional growth and development.
• Provide improvement recommendations based on best practices, industry standards, and emerging trends to inform decisions and enhance system performance.
• Serve as the primary point of contact for business users on technical decisions, removing obstacles and ensuring smooth operations.
• Investigate root causes of failures to drive continual improvement, demonstrating curiosity in uncovering edge cases, rare situations, and hidden dependencies for system’s resilience.
• Continually learn, apply, and teach software best practices, tools, and technologies, including mentoring team members in support methodologies.
• Handle multiple incidents and tasks in parallel, be the escalations owner, including tackling urgent problems that require immediate action.
• Oversee team deliverables and ensure timely completion of support incidents.
• Work independently within a team, taking an active approach in a globally distributed environment.

What You’ll Bring

Extensive years of experience as an application support engineer, with evidence of exceptional ability considered

• Proven experience in managing or mentoring a team in the domain of application support, software engineering, or similar.
• Strong and proven experience with the latest backend web stack technologies such as .NET Core, C#, Python, or Java
• Highly skilled in T‑SQL; debugging of stored procedures in SQL or MySQL, and SQL performance, and optimalization.
• Experience with front‑end web frameworks (e.g. React and Angular) and RESTful web services and web applications.
• Experience with messaging queues (e.g. Kafka and RabbitMQ)
• Experience with source control management (e.g., GitHub), issue tracking (e.g. JIRA), and log management systems (e.g. Splunk, Dynatrace).
• A subject master with ITIL processes, ticketing workflows (e.g. BMC Remedy or ServiceNow)
• Analytical and problem‑solving skills for data manipulation, interpretation, and root cause analysis in business contexts.
• Strong communication skills to interact clearly and effectively with business stakeholders and internal teams, both written and verbally.
• Flexibility in working hours to collaborate with teams across different time zones.
• Fluency in English (written and verbal) is required.
• Be technically and functionally knowledgeable about the European financial system and its working methods

the company is an Equal Opportunity / Aff…?

the company is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.