Application Support Analyst

RatedPower; Deutschland; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Enverus is seeking an Application Support Analyst in Madrid to deliver frontline support for software applications and guide customers to maximize product value. You will troubleshoot UI and API issues, document requests, and collaborate with internal teams to resolve complex problems.

The role requires 2+ years in application support, English proficiency, and knowledge of CRM and Jira/Confluence. A dynamic energy analytics environment offers steady shifts and growth opportunities.

Qualifikationen

• Experience in application support or client-facing roles.
• Background in renewable energy or analytics is a plus.
• Proficient with CRM platforms and Atlassian tools.
• Strong troubleshooting and accurate documentation skills.
• Ability to work across teams and manage customer expectations.

Aufgaben

• Provide front-line application support via email, phone, and video calls.
• Troubleshoot UI and API issues; escalate with context when needed.
• Maintain organized records of customer requests and cases.
• Deliver timely updates on unresolved issues to customers.
• Grow product knowledge and contribute to knowledge bases.
• Collaborate with teammates and other departments to resolve cases.
• Participate in cross-training to broaden skills.

Kenntnisse

Python

FTP

API basics

English

Customer support

Ausbildung

Electrical Engineering degree

Tools

Salesforce

Jira

Confluence

Grafana

Databricks

Power Automate

Microsoft 365

Jobbeschreibung

Application Support Analyst - 26194

Madrid, Spain

Description

Shift: 9 AM–6:30 PM CEST (Mon–Thurs), 9 AM–3:30 PM CEST (Fri)

Why YOU want this position

At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Team:

As an Application Support Analyst at Enverus, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications. You will be responsible for troubleshooting, diagnosing, and resolving our user issues and will have the opportunity to work on cutting-edge Enverus software products. Your expertise and commitment to customer experience will be essential to our success.

Note:

Performance Objectives

• Provide front-line support for software applications via email, phone, and video call within organization-level agreements.
• Troubleshoot UI and API issues, collaborating with users to resolve problems efficiently and escalate when necessary.
• Maintain organized records of customer requests with accurate documentation.
• Ensure regular and predictable attendance for the designated shift, including rotating holiday support.
• Educate customers to help them gain value from our suite of products and drive high customer satisfaction.
• Advocate for customer needs by sharing actionable feedback, escalating product issues with key details, and anticipating next steps.
• Provide timely updates to customers on unresolved issues.
• Investigate advanced technical issues and collaborate with team members or stakeholders to identify solutions.
• Gain a complete understanding of client requirements before providing solutions.
• Collaborate with team members, contribute to team discussions, and ensure cases flow effectively to neighboring departments.
• Follow department and company processes and procedures.
• Maintain deep product and technical knowledge to ensure accurate, high-quality support.
• Participate in cross-training to broaden skills and improve collaboration and customer outcomes.
• Contribute to internal and external self-help documentation.
• Support special assignments and projects in partnership with Senior Analysts and Managers.

Competitive Candidate Profile

• Degree in Electrical Engineering or related field, or equivalent technical experience (preferred)
• 2+ years of experience in application support roles or similar client-facing positions
• Background in renewable energy project design or geospatial analysis, including tools such as Google Earth Engine, GIS platforms, or solar siting software (preferred)
• Proficient in task and project management
• Understanding of Python, FTP, and API fundamentals
• Ability to work independently with a “Figure It Out” mindset
• Proficient in English
• General understanding of the power and electric markets, including congestion, its drivers, and impacts (preferred)
• Experience in Power and Renewables (Solar, Wind, Utilities, Grid, or the general energy space) (preferred)
• Experience with CRM platforms (e.g., Salesforce) and Atlassian tools (e.g., Jira, Confluence) (preferred)
• Grafana and/or Databricks experience (preferred)
• Experience with Power Automate (preferred)
• Proficiency with Microsoft 365 Suite (preferred)
• Certifications such as ITIL, CompTIA+ (preferred)

Physical Demands

• Ability to sit for long periods, work on a computer with repetitive motions, and utilize devices typically in an office environment.
• Travel requirements: 0% or as required for company needs.