Customer Success Engineer, EMEA

United States Digital Space LLC; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Benefits for health and well-being

Flexible Paid Time Off

Equity Compensation

Growth and Development Fund

Parental Leave

Zusammenfassung

United States Digital Space LLC in Germany is seeking a Customer Success Engineer to provide technical expertise and best practices for their products. You will engage with customers to offer guidance and support post-sales, ensuring they derive maximum value from our solutions.

The ideal candidate has a strong technical background, is fluent in German, and possesses exceptional communication skills. The position comes with flexible paid time off and a range of benefits to support health and well-being.

Qualifikationen

• Experience with the company's use cases like SCM, CI, CD, and DevSecOps.
• Technical experience in development or systems engineering.
• Capacity to communicate about complex technical problems clearly.

Aufgaben

• Provide technical guidance during the post-sales process.
• Engage with customers via Zoom and email for consultancy.
• Drive measurable business outcomes to lead product adoption.

Kenntnisse

Fluent German

Technical advisory skills

Presentation skills

Time management

Tools

DevSecOps tools

Jobbeschreibung

An overview of this role

The Customer Success Engineer (CSE) role provides deep subject matter expertise on the company technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of the company product capabilities.

What You’ll Do

• Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
• Providing technical, architectural and best practice guidance
• Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
• Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
• Focus on solution-based programs that are customized to fit an individual customer’s needs
• Develop and collaborate on customer workshops, demos, and other enablement
• Maintain specialty competency in one or more technologies related to the company’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners
• Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others
• Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

What You’ll Bring

• Experience with a the company use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
• Specialize in the company use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
• Technical experience in development or systems engineering
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Have demonstrated the ability to become a trusted technical advisor to customer and business leaders
• Exceptional verbal, presentation, and written communication skills
• Excellent time management and ability to work with several different teams at any given time
• Fluent German

How the company Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Equal Opportunity Employment

The company is proud to be an equal opportunity workplace and is an affirmative action employer. The company’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. The company will not tolerate discrimination or harassment based on any of these characteristics. See also the company’s EEO Policy and EEO is the law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.