Analyst - Voice of Customer ( m/f/d) (ID: 22334)

Da Vinci Engineering GmbH; Frankfurt; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Language courses

Continuous salary development

Job summary

Da Vinci Engineering GmbH in Frankfurt is looking for innovative employees to analyze customer feedback across multiple channels. The role involves categorizing and prioritizing issues and ensuring collaboration with various teams.

The ideal candidate should have a degree in engineering or related fields and experience with reporting tools like Power BI and JIRA. Additionally, strong English communication skills are necessary, while knowledge of German or Chinese is a plus.

This position also offers opportunities for international projects and continuous salary development.

Qualifications

• Degree in engineering, Business Informatics, or related field necessary.
• Experience with reporting, analytics, and feedback platforms is crucial.
• Strong communication skills in English are required.

Responsibilities

• Analyze customer feedback from various channels and identify key issues.
• Prepare actionable reports for R&D and quality teams.
• Support integrating feedback into backend systems.

Skills

Reporting and analytics tools (Excel, BI, CRM)

Survey and feedback platforms (e.g. Qualtrics, Medallia)

Data analysis tools (SharePoint, Power BI)

Social listening and consumer intelligence platforms (e.g. Brandwatch)

Strong communication skills in English

Education

Bachelor’s or Master’s degree in engineering or related field

Tools

Power BI

JIRA

Job description

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

• Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in car systems, surveys, ambassadors, social media) to identify patterns, themes, and critical issues
• Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures
• Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly
• Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling
• Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable
• Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners
• Assist in the development and continue improvement of quality processes, feedback loops, and knowledge-sharing within the team

Your profile:

• Bachelor’s or Master’s degree in engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, Psychology, Marketing, Human Factors, or a related field. Alternatively, relevant technical training with automotive or software experience is a plus
• Familiar with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA)
• Experience with survey and feedback platforms (e.g. Qualtrics, Medallia)
• Experienced with social listening and consumer intelligence platforms (e.g. Brandwatch, Trajaan)
• Experienced with data analysis tool & report setting (e.g. SharePoint, Power BI)
• Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are a plus)
• High level of initiative, adaptability, attention to detail, and teamwork orientation
• Willingness to travel domestically and internationally as required by the role

You can expect ...

• Experience in exciting and international projects
• Continuous salary development
• On-the-job training and language courses
• Appreciation, motivation and commitment

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!