Air BPE Associate

APM Terminals Gothenburg; Goldach; On-site; EUR 70,000 - 100,000; Full time

Job summary

Maersk is seeking a key contributor within our Air organization to implement new customers in close collaboration with Sales, OPS, CX, and the customer. You will also design, improve, and scale air freight operational processes to enable efficient, high-quality, customer-centric operations.

You will lead end-to-end customer implementations, develop tailored operational solutions, and drive adoption of new processes with cross-functional teams across Air Operations, Tender Management, IT, and

Qualifications

• Strong organizational and structuring skills.
• Proven stakeholder management across multiple teams.
• Analytical mindset with a solution-oriented approach.

Responsibilities

• Lead end-to-end customer implementations.
• Collaborate with internal stakeholders to align solutions.
• Design tailored operational solutions and coordinate their implementation across teams.
• Create and maintain SOPs for origin and destination processes.
• Provide post-implementation hypercare to stabilize operations.

Skills

Organizational skills

Stakeholder management

Analytical mindset

Education

Bachelor's degree in Logistics

Job description

Role Purpose

As a key contributor within our Air organization, this role focuses on successfully implementing new customers in close collaboration with Sales, Operations (OPS), Customer Experience (CX), and the customer. You will also play a central role in designing, improving, and scaling air freight operational processes that enable efficient, high-quality, and customer-centric operations.

Key Responsibilities

Customer Implementation & Onboarding

• Partner with Sales, OPS/CX, and customers to lead end-to-end customer implementations.
• Engage directly with customers to understand their business needs, operational requirements, and success criteria.
• Collaborate with internal stakeholders including Air Operations, Tender Management, IT, and other support functions to align solutions.
• Design tailored operational solutions and coordinate their implementation across all involved teams.
• Create and maintain clear Standard Operating Procedures (SOPs), ensuring seamless origin and destination processes.
• Provide post-implementation hypercare to stabilize operations and ensure a smooth transition into business-as-usual.

Operational Process Design & Improvement

• Design, review, and continuously improve new and existing air freight operational processes in collaboration with internal stakeholders.
• Develop practical solutions that support Operations and other teams, such as smarter workflows, enhanced reporting, or process automation.
• Drive the implementation of new processes, tools, and solutions, including structured hypercare and performance monitoring.
• Act as a change enabler, ensuring adoption and long-term effectiveness of new ways of working.

Project Leadership & Cross-Functional Support

• Lead and support a wide range of projects within the Air organization and across the wider business.
• Contribute to initiatives across diverse topics, including FinOps, Quality, Pricing, Operations, Customer Experience (CX), and more.
• Coordinate stakeholders, timelines, and deliverables to ensure successful project outcomes.
• Bring structure, clarity, and momentum to complex, cross-functional initiatives.

Critical Competencies & Skills

• A completed Bachelor's degree in Logistics (or a higher qualification) is preferred.
• Strong organizational and structuring skills, with the ability to manage complexity.
• Proven stakeholder management skills across multiple teams and seniority levels.
• Ability to multitask effectively while maintaining attention to detail.
• Analytical mindset with a solution-oriented approach.
• Solid understanding of air freight and operational processes is highly desirable.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.