Aftersales & Warranty Coordinator

Uplift People Consulting; Frankfurt; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Uplift is seeking a structured Aftersales & Warranty Coordinator to join our international automotive operations team. You will act as a key interface between dealers, manufacturers, repair facilities, and internal departments, ensuring smooth aftersales processes, efficient warranty handling, and high customer satisfaction.

Responsibilities include processing warranty claims, coordinating recalls, maintaining CRM records, and ensuring customs compliance across global markets.

Qualifikationen

• Bachelor's degree or completed vocational training in a relevant field.
• Experience in aftersales, warranty, automotive operations, or customer service is a plus.
• Good understanding of warranty processes, recalls, and customs-related requirements.

Aufgaben

• Serve as main contact for dealers, manufacturers, and facilities to ensure smooth communication.
• Process warranty claims, including submission, review, and recalls handling in the system.
• Analyze warranty claims and coordinate with accounting on outstanding receivables.
• Prepare customs documentation for vehicles and resolve pre- and post-delivery issues.
• Document and track vehicle-related processes to ensure compliance and audit readiness.
• Order spare parts for repairs and recalls; manage customer inquiries in the CRM.
• Approve aftersales services, reimbursements, and replacement vehicle arrangements.
• Investigate vehicle specification discrepancies and warranty questions for customers.
• Coordinate with management and teams to ensure efficient processes and satisfaction.
• Maintain accurate warranty and after-sales records for tracking and reporting.

Kenntnisse

CRM systems

Communication

Organizational skills

Customer-focused

Independent work

Structured

Stakeholder management

Ausbildung

Bachelor's degree or vocational training

Tools

CRM platforms

Digital claim platforms

OOP Warranty Claim System

Jobbeschreibung

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 60 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

We are looking for a structured and customer-oriented Aftersales & Warranty Coordinator to join international automotive operations team. In this role, you will act as a key interface between dealers, manufacturers, repair facilities, and internal departments, ensuring smooth aftersales processes, efficient warranty handling, and high customer satisfaction.

Responsibilities:

• Serve as the main point of contact for dealers, manufacturers, repair facilities, and OMSC to ensure smooth communication and operational support
• Process warranty claims, including submission, review, and handling of open recalls using the OPP Warranty Claim System
• Analyze warranty claims (Ford & Chrysler) and coordinate with the accounting team in New York regarding outstanding receivables
• Prepare and manage all required customs documentation for vehicles and resolve any pre- and post-delivery issues
• Document and track vehicle-related processes to ensure full compliance with customs regulations and audit requirements
• Order spare parts for repairs, recalls, replacement keys, remotes, and other vehicle components
• Handle customer inquiries, feedback, and complaints by recording them in the CRM system and escalating unresolved cases as required
• Approve after sales services, customer reimbursements, non-warranty repairs, and replacement vehicle arrangements
• Investigate vehicle specification discrepancies and warranty-related questions on behalf of customers
• Coordinate with management, sales teams, manufacturers, and internal departments to ensure efficient processes and high customer satisfaction
• Maintain accurate warranty and after-sales records for tracking, documentation, and reporting
• Perform additional tasks as assigned by management

Qualifications / Competencies:

• Bachelor's degree preferred or completed vocational training (e.g., commercial or technical qualification)
• Relevant experience in aftersales, warranty, automotive operations, or customer service is a plus
• Good understanding of warranty processes, recalls, and customs-related requirements
• Strong organizational skills and attention to detail
• Customer-focused and solution-oriented mindset
• Ability to work independently in a structured and reliable manner
• Confident communicator with internal and external stakeholders
• Experience with CRM systems and digital claim platforms