Field Automotive Engineer – H/F

Jobtailor; Deutschland; Hybrid; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced automotive technical support specialist to work across Europe, handling on-site and remote diagnostics, software updates, and training for technicians. You will resolve complex electrical issues, interpret wiring diagrams, and contribute to knowledge bases while maintaining safety and KPI targets.

The role requires hands-on diagnostics with wiTECH POD and DiagBOX VCI, along with strong documentation and cross-team collaboration across multiple sites and

Qualifikationen

• Proven experience in automotive technical support, diagnostics, or field service across multiple markets.
• Strong electrical/electronic fault resolution using manufacturer tools.
• Experience coordinating cross-functional teams and supporting multiple sites.

Aufgaben

• Carry out on-site and remote assignments for dealerships and service centers across Europe.
• Reduce vehicle downtime and backlogs by diagnosing and solving incidents.
• Diagnose complex electrical/electronic faults and perform software updates or reprogramming as needed.
• Produce technical reports, incident summaries, and action plans for transparency.
• Coordinate cross-functional teams at repair locations and provide on-site training to technicians.
• Document recurring issues in knowledge bases and ensure safety and cost controls.

Kenntnisse

Electrical diagnostics

Field service coordination

Technical documentation

Cross-functional teamwork

English proficiency

Tools

wiTECH POD

DiagBOX VCI

MS Office

Jobbeschreibung

• Carry out on-site and remote assignments for dealerships, authorized repairers, and technical centers across Europe
• Reduce vehicle downtime and case backlogs
• Diagnose and resolve complex technical incidents, particularly involving electrical systems, electronics, and multiplexing
• Analyze individual and systemic malfunctions and implement containment and corrective actions
• Use manufacturer diagnostic tools for guided diagnostics, software updates, reprogramming, and configuration
• Interpret wiring diagrams, repair manuals, and technical bulletins to identify root causes
• Produce technical reports, incident summaries, and action plans
• Present analyses to engineering, quality, and aftersales teams
• Contribute to the management of Technical Assistance cases, escalations, and closures in line with KPIs and service levels
• Coordinate cross-functional teams at the repair location
• Provide on-site training and knowledge transfer to technicians
• Document recurring issues and lessons learned in knowledge bases
• Ensure compliance with safety rules and cost control
• Manage tools, equipment, and mission logistics
• Track cases, time spent, and priorities

Requirements

• Proven experience in the automotive industry in technical support, diagnostics, dealership workshop operations, field service, or manufacturer/importer technical assistance
• Strong field experience resolving complex electrical/electronic faults and vehicle operating issues using manufacturer diagnostic platforms
• Experience coordinating cross-functional teams and providing support to multiple sites or markets
• Previous experience with technical documentation, case reporting, and technician support/training
• European-scale field support experience and multi-brand familiarity are a significant advantage
• Strong theoretical and practical knowledge of modern automotive systems, including powertrains, chassis, ADAS, body electronics, CAN/LIN/FlexRay networks, and high-voltage systems where applicable
• Good command of diagnostic methodologies, including fault-tree analysis, root-cause analysis, guided diagnostics, calibration procedures, and software updates
• Demonstrated ability to read, understand, and apply wiring diagrams, repair procedures, and manufacturer technical documentation
• Good knowledge of aftersales processes and associated performance indicators
• Very good written and spoken English
• Proficiency with manufacturer diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI
• Skills in ECU programming, coding, and configuration, software updates, and access to secure gateways
• Advanced use of multimeters, oscilloscopes, and measurement equipment
• Ability to interpret and troubleshoot wiring diagrams and network communications
• Excellent technical writing skills
• Comfortable using standard IT tools, remote support platforms, ticket/case management tools, and MS Office or equivalent
• Valid driving licence required for this field-based role

Core Competencies

Demonstrates extensive experience in diagnosing and resolving complex electrical and electronic issues in the automotive industry, utilizing manufacturer diagnostic tools and methodologies. Proficient in technical documentation, cross-functional team coordination, and providing training to technicians while ensuring compliance with safety and performance standards.

Highest-signal resume keywords

• Automotive Technical Support
• Complex Electrical Fault Resolution
• Manufacturer Diagnostic Tools
• Technical Documentation
• Cross-Functional Team Coordination

Hard Skills

• Electrical Systems Diagnosis
• Wiring Diagram Interpretation
• Fault-Tree Analysis
• ECU Programming
• Software Updates
• Calibration Procedures
• High-Voltage Systems Knowledge
• CAN/LIN/FlexRay Networks
• Technical Report Writing
• Multimeter and Oscilloscope Use

Soft Skills

• Communication Skills
• Training and Knowledge Transfer
• Problem-Solving Skills
• Team Collaboration
• Time Management

Certifications & Qualifications

• Valid Driving Licence

Industry Keywords

• Automotive Industry
• Field Service
• Dealership Operations
• Aftersales Processes
• Technical Assistance

Tools & Technologies

• WiTECH POD
• DiagBOX VCI
• Remote Support Platforms
• Ticket Management Tools
• MS Office