ACS Community Info Specialist

French Consulting; Baumholder; Vor Ort; EUR 12.000 - 18.000; Teilzeit

Zusammenfassung

French Consulting in Baumholder, Germany, seeks an ACS Community Info Specialist to provide community information services and customer service at the front desk. The role involves identifying issues and referring clients to the appropriate service provider by appointment or in person or by phone.

Qualified candidates will have an Associate degree or equivalent experience, English fluency, and strong MS Office skills.

Qualifikationen

• Associate degree or equivalent education/work experience. One year of information & referral and/or one year of customer service experience may be substituted for education.
• Fluency in English (speaking, reading, and writing). Exhibit the ability to communicate in the English language with references or education.
• Proficient in the use and application of common software programs mentioned and those in use at ACS, specifically Microsoft Word, PowerPoint, Publisher, Outlook, SharePoint, and Excel.
• Able to present information orally and in written format.

Aufgaben

• Provide Community Information Services for Army Community Service.
• Provide customer service at the front desk by greeting customers in person and on the phone.
• Identifying what the issue is and referring to the appropriate service provider by appointment or by connecting the customer to the provider in person or on the phone.
• Responsible for maintaining records and files incident to the services provided by this contract.
• Input information into ACS CTS databases within one business day of services provided, maintaining a comprehensive client record management system.

Kenntnisse

Customer service

English fluency

Oral & written communication

Ausbildung

Associate degree or equivalent education/work experience

Tools

Microsoft Word

PowerPoint

Publisher

Outlook

SharePoint

Excel

Jobbeschreibung

We are looking for individuals who want to join our team at Baumholder, Germany!

JOBOPENING

• Title: ACS Community Info Specialist
• Location: Army Community Service (ACS), Baumholder
• Start date: Immediately
• Job-Type:Part-Time On-Call

This is a part-time on-call(PTOC) position. (*Substitute and replace personnel for planned and unplanned absences at the Administrative office. Personnel should be available on short notice.)

SUMMARY

You shallprovide Community Information Services for Army Community Service. You also provide customer service at the front desk by greeting customers in person and on the phone. Identifying the issue and referring to the appropriate service provider by appointment or by connecting the customer to the provider in person or on the phone.

QUALIFICATION

• Associate degree or equivalent education/work experience. One (1) year of information & referral and/or one (1) year of customer service experience may be substituted for education.
• Fluency in English (speaking, reading, and writing). Exhibit the ability to communicate in the English language with references or education.
• Proficient in the use and application of common software programs mentioned and those in use at ACS, specifically Microsoft Word, PowerPoint, Publisher, Outlook, SharePoint, and Excel.
• Able to present information orally and in written format.
  

JOB DESCRIPTION

• Provide Community Information Services for Army Community Service.
• Provide customer service at the front desk by greeting customers in person and on the phone.
• Identifying what the issue is and referring to the appropriate service provider by appointment or by connecting the customer to the provider in person or on the phone.
• Responsible for maintaining records and files incident to the services provided by this contract.
• Input information into ACS CTS databases, required by duties, within one (1) business day of services provided. You shall maintain a comprehensive centralized client record management and tracking system for all ACS customers via the U.S. government-run ran Client Tracking System (CTS), following the procedures set forth in the ACS Centralized Online Client Tracking System SOP.
• Provide the information requested by the client, if you are unable to provide the requested information, you shall refer the client to the appropriate ACS or community resource.

DOCPER/SOFA/Logistical Support Status

This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.