Account Manager USA (m/w/d) for digital solutions in the industrial environment - Full remote

Talantir; Germany; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Work from anywhere

30 Tage Urlaub

Flexible Arbeitszeiten

Weiterbildung

Team-Events

Mobility-Unterstützung

Job summary

findIQ sucht den ersten Account Manager in den USA für Industrieproduktion & KI. Du gestaltest von Anfang an die Kundenbeziehungen, definierst Erfolgsmessgrößen und baust repeatable Prozesse auf, um den Markt wirksam zu erschließen.

Du betreust Industriekunden, übersetzt Fertigungsprozesse in klare KI‑Use‑Cases, leitest Onboarding, Adoption, Business Reviews und Renewal-Gespräche und nimmst eine Stimme der Kunden intern ein, um Produktprioritäten und Roadmap zu beeinflussen.

Qualifications

• Erfahrung im Umgang mit Industriekunden in der Fertigung
• Erfahrung in Account Management oder Customer Success
• Fähigkeit, in Unsicherheit Strukturen zu schaffen

Responsibilities

• Verantwortung für den gesamten Kundenlebenszyklus in den USA
• Primärer strategischer Partner für Kundenbeziehungen
• Fertige KI-Use-Cases aus Fertigungsprozessen ableiten
• Aufbau wiederholbarer Account-Management- und Customer-Success-Prozesse
• Onboarding, Adoption, Business Reviews und Renewal-Gespräche führen
• Stimme der Kunden intern, Produktprioritäten beeinflussen
• Chancen zur Expansion identifizieren und Risiken managen

Skills

Account Management

Customer Success

SaaS

Kommunikation

Job description

findIQ... ... is an early-stage, product-driven company where decisions are made quickly and ownership is real. You’ll partner closely with a thoughtful, structured, and deeply involved leader who values preparation, clear reasoning, and accountability - while giving you the autonomy to operate like a founder within your accounts.

First U.S. Hire | Industrial Manufacturing & AI

This is a rare opportunity to help build something from the ground up. As the first Account Manager in the U.S. at findIQ, you won’t just manage accounts - you’ll define how customer relationships are built, scaled, and measured in a new market. You’ll work with industrial manufacturing customers who are adopting AI to improve production, quality, and operational decision-making, and you’ll play a direct role in shaping how findIQ shows up in the U.S.

What awaits you

• Own the full customer lifecycle for U.S.-based industrial manufacturing accounts
• Serve as the primary strategic partner to customers, building trust from first deployment onward
• Translate complex manufacturing processes into clear, value-driven AI use cases
• Establish repeatable account management and customer success processes for the U.S. market
• Lead onboarding, adoption, business reviews, and renewal conversations
• Act as the voice of U.S. customers internally, influencing product priorities and roadmap decisions
• Identify expansion opportunities while managing risks proactively in an early-stage environment

Your mission

• You’ll be the first Account Manager in the U.S., with a blank canvas to build and improve
• You’ll help establish findiq’s customer playbook, best practices, and success metrics
• You’ll work with industrial manufacturing leaders solving real, high-impact operational problems
• You’ll represent an applied AI product that delivers measurable value, not experimentation for its own sake
• You’ll have direct access to leadership and product, with real influence on company direction
• You’ll thrive in a low-bureaucracy, high-ownership early-stage environment

What we expect

• Experience working with industrial manufacturing customers, ideally in operations, production, quality, or process-focused environments
• Background in Account Management, Customer Success, or solution-oriented roles within SaaS, industrial tech, or AI products
• Comfort operating in ambiguity - you enjoy building structure where none exists yet
• Strong communication skills with the ability to engage plant leaders, engineers, data teams, and executives
• Practical understanding of AI, analytics, or advanced software applied to real-world manufacturing problems
• High ownership mentality with the confidence to make decisions and learn quickly
• Entrepreneurial mindset - you think beyond your role and care deeply about outcomes

This is what sets the findIQ team apart:

If you’re excited by the idea of being the first U.S. Account Manager at an early-stage AI manufacturing company - and want to help define how customers succeed at scale - this role at findIQ offers uncommon impact, visibility, and growth.

What we offer

• An attractive salary: We offer fair remuneration with performance-related components.
• Trust: We give you what you need to become the best version of yourself.
• Flexible working: If you wish, your workplace can be predominantly remote, supplemented by occasional face-to-face appointments in Herford or at customer sites.
• A strong team: We work openly, appreciatively, and with genuine enthusiasm for what we are building together.
• Individual development: We give you the opportunity to grow professionally and personally - including through paid training, coaching, and personal learning time.
• Startup insights: You can expect close collaboration with and insights into the work of the founding team.

Additional benefits:

• Up to 1 month of "work from anywhere" (in an EU country).
• Workations and regular team events.
• Educational leave (voluntary).
• 30 days of vacation.
• Office pets (welcome by arrangement).
• Charging stations for electric cars (at the Herford location).
• Subsidies for further training and mobility.
• Family-friendly working hours.
• Diversity in action - be yourself. We are too.

About us

findIQ is an innovative and fast-growing technology company from Germany that sees itself as a quality leader in knowledge transfer in machine service. With a novel approach, findIQ succeeds in preserving the experiential knowledge of service technicians and processing it intelligently to support the future generation of service providers - quickly, scalably, and with an eye to the future. Join our team and help us shape the digital transformation of the industry!