Account Manager - Time Critical Cargo

Air Partner Cargo; Köln; Hybrid; EUR 48,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Commissions

Job summary

Air Partner Cargo is seeking an Account Manager – Time Critical in Cologne. You will deliver revenue targets, manage key customer accounts, and provide tailored Time Critical solutions across aerospace, automotive, and maritime sectors.

Responsibilities include growing the client base, representing Air Partner Cargo at events, and coordinating with global offices to ensure rapid, reliable service. Must speak German and English fluently and thrive in a fast-paced environment.

Qualifications

• Experience in air freight forwarding is mandatory.
• Experience in Time Critical logistics or aerospace logistics preferred.
• Strong understanding of air cargo market and airline operations.
• Customer-focused with excellent communication and relationship-building skills.
• Ability to identify opportunities and perform under pressure in a competitive environment.
• Experience in international/multicultural business environments.

Responsibilities

• Promote Time Critical logistics solutions including Onboard Courier, Next Flight Out, direct road transport, and charter options.
• Grow and integrate with a fast-paced team while delivering exceptional customer service.
• Increase Air Partner Cargo brand awareness with customers and suppliers in Time Critical logistics.
• Identify and develop new business opportunities through market research, lead generation, and direct engagement.
• Build long-term relationships with customers via phone, video, and meetings; represent Air Partner Cargo at events.
• Ensure enquiries and opportunities are accurately entered and updated in the CRM.
• Participate in duty roster and out-of-hours support in time-sensitive operations.
• Collaborate with global Air Partner offices and operations to deliver solutions worldwide.

Skills

German fluency

English fluency

Account management

Sales experience

Job description

We are a specialist provider of Time Critical logistics services, focused exclusively on the movement of critical shipments where time is the defining factor.

When aircraft are grounded, production stops or deadlines cannot move, standard transport is no longer enough. That is where we operate — designing and executing rapid-response logistics solutions for the world's most time-sensitive movements.

We work exclusively with urgent, high-impact shipments where failure is not an option and certainty matters as much as speed.

This position is a hybrid role with an expectation of 3 days per week in our Cologne office with an on‑call shift pattern.

Role Purpose

Reporting directly to the Head of Cargo (Germany), the Account Manager – Time Critical will be responsible for delivering revenue and profitability in line with agreed targets, whilst developing and managing key customer accounts across the Time Critical logistics sector.

The role focuses on providing tailored Time Critical solutions to both existing and prospective customers, supporting urgent and high‑priority shipments across a variety of industries, including aerospace, automotive and maritime .

The successful candidate will operate in a fast‑paced, high‑pressure environment and will demonstrate strong commercial awareness, proactive sales capability, strategic procurement skills, creative solution building, and exceptional customer service. The role requires the ability to respond rapidly to customer requirements whilst managing operational execution and maintaining strong supplier and client relationships.

This position is a hybrid role with an expectation of 3 days per week in our Cologne office with an on‑call shift pattern.

Responsibilities

• To promote and provide a full range of Time Critical logistics solutions including: Onboard Courier (OBC), Next Flight Out (NFO), Direct Drive / dedicated road transport and Full and part charter solutions
• To grow and become an integral part of a dynamic and fast‑paced team, delivering exceptional customer service to both existing and new customers
• To increase Air Partner Cargo brand awareness with both customers and suppliers across the Time Critical and logistics sectors
• To proactively identify and develop new business opportunities through market research, lead generation, networking, and direct customer engagement
• To contact existing and prospective customers via telephone, video conferencing, and face‑to‑face meetings to build long‑term business relationships in a highly competitive market
• To represent Air Partner Cargo at exhibitions, conferences, trade events, and customer meetings
• To ensure all enquiries and opportunities are accurately entered and regularly updated within the CRM system
• To participate in the duty roster and out‑of‑hours support, often within pressured and time‑sensitive operational situations
• To work collaboratively with global Air Partner offices and operational teams to deliver effective Time Critical solutions worldwide

Qualifications

• Previous experience within air freight forwarding is mandatory
• Previous experience within Time Critical logistics, aerospace logistics, or a related sector is preferred
• Strong understanding of the air cargo market, airline operations, and customer requirements within urgent logistics environments
• Customer-focused with excellent communication and relationship‑building skills
• Ability to identify opportunities and respond effectively within highly competitive commercial situations
• Experience working within an international and multicultural business environment
• A highly motivated, goal‑driven individual who can work independently whilst also contributing strongly within a team environment
• Strong commercial awareness and problem‑solving ability
• IT literate with the ability to quickly learn new systems and technology platforms
• Numerate, organised, efficient, and accurate with strong attention to detail
• Competitive, proactive, and driven to secure and grow business opportunities
• Ability to remain calm and solutions‑focused in rapidly changing and high‑pressure situations
• Strong decision‑making skills with the ability to anticipate issues and take corrective action in a timely and professional manner
• Must speak German and English fluently

What We Offer

At Air Partner Cargo, we believe in fair compensation based on experience, skills, and qualifications.

The starting salary on offer for this position is EUR 53,000 + commissions together with genuine opportunities for career growth in a truly global organisation.

Everyone is welcome here

Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.

Air Partner Cargo (A Wheels Up company) is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age , disability, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

Need Accommodations?

If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at [e-mail]. Simply include “Accommodation Request” in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!

GDPR Information

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