Account Manager – Sales Ops

Jobtailor; Deutschland; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking an experienced Account Manager who will partner with sales and internal teams to manage campaigns from brief to delivery, ensuring client satisfaction and timely execution.

You will coordinate proposals, proofs, billing, and post-sale support while developing a deep understanding of digital media offerings, client business models, and market opportunities.

Qualifikationen

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years Account Management, Customer Service or Sales experience, Project Managing Accounts; digital experience preferred.
• Must work with multiple internal teams and provide exceptional customer service; team oriented by nature.
• Creative, flexible, and able to adapt to industry change.
• Persuasive verbal and written communication skills with solid proofing abilities.
• Strong organizational skills with ability to multi-task in a deadline-driven environment.
• Demonstrated knowledge of digital media platforms.
• Effective and creative problem solving and decision making.

Aufgaben

• Partner with sales for pre-campaign and pre-proposal support and post-sale fulfillment to meet customer needs.
• Collaborate with internal teams to ensure deliverables meet specifications, deadlines, and standards.
• Project manage client requests including campaign details, ad copy, proofs, and billing.
• Coordinate with sales to meet revenue goals and grow the account base.
• Develop understanding of product offerings and articulate value of digital products to clients.
• Work with sales on client business needs and opportunities for new products or programs.
• Facilitate proposals, correspondence, and resolution of customer issues.
• Develop understanding of internal departments and systems to deliver the best customer experience.
• Manage accounts: orders, billing, campaigns, etc.
• Conduct QA on account/campaign setup to ensure requirements are met.

Kenntnisse

Account management

Client relationship

Communication

Organization

Multi-tasking

Team collaboration

Problem solving

Ausbildung

Bachelor’s degree or equivalent

Tools

SalesForce.com

CRM tools

Jobbeschreibung

• Partner with sales partners for pre-campaign and pre-proposal support, and post-sale fulfillment to ensure all customer needs are met.


• Proactively partner with internal teams to ensure deliverables meet agreed upon specifications, deadlines, and standards.


• Project manage client requests: including campaign details/objectives, ad copy and proofs, billing, as well as any other functions related to customer service or execution of marketing plans.


• Consistently partner with sales to meet and exceed revenue goals and client expectations to grow account base.


• Demonstrate a deep understanding of the marketplace, customers' business models and objectives, competitors, and print and digital offerings.


• Develop a deep understanding of our product offerings, utilize sales tools, and articulate the value of our digital products to our clients.


• Collaborating with sales on client business needs/potential client opportunities and new products/programs to better serve the client.


• Work closely sales to facilitate proposals, correspondence, and resolution of customer’s issues.


• Development of an understanding of our internal departments and systems to ensure we deliver the best customer experience.


• Project manage account: orders, billing, campaigns etc.


• Conduct QA on account/campaign set-up to ensure client requirements are met.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.


• Minimum 3-5 years Account Management, Customer Service or Sales experience, Project Managing Accounts; digital experience preferred.


• Must be able to workwith multiple internal teams with ease and provide exceptional customer serviceand be team oriented in nature.


• Creative, flexible, and able to adapt to industry change.


• Persuasive verbal and written communication skills, including solid proofing skills.


• Strong organizational skills with proven ability to multi-task in a deadline-driven environment.


• Demonstrated knowledge of digital media platforms.


• Effective and creative problem solving and decision-making skills.


• Must be proficient with Ecel and PowerPoint; SalesForce.com or other CRM tool preferred.