Account Manager (f/m/d)

Moss; München; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Top-of-market compensation

Equity

Learning & Development budget

Work from abroad 20 days

Other local benefits

Zusammenfassung

Moss, a Berlin-founded SaaS scale-up, is hiring for its Customer Success team in Munich. You will drive SaaS revenue growth through proactive engagement, use data insights to upsell and reduce churn, and help customers unlock new value from our spend management product.

Fluent German (C2) and English (C1) are required; you will partner with internal teams to translate feedback into product improvements and design scalable client journeys that boost retention.

Qualifikationen

• Proven experience in a proactive commercial-centric role in a B2B setting.
• Prior experience with upselling products and product features to existing clients.
• Fluent in both German (C2) and English (C1).

Aufgaben

• Drive customer engagement - build and nurture value-creating relationships and guide activation of spend management features.
• Upsell - identify new business opportunities and product/feature optimisations to increase value for existing accounts.
• Measure success and provide data insights - use KPIs to monitor revenue trajectory (spend engagement, SaaS uplift, renewals).
• Act as Product ambassador - communicate client feedback to internal stakeholders and advise on current/future features.
• Thrive for process excellence - design and deliver the client journey to boost satisfaction and long-term retention.

Kenntnisse

German (C2)

English (C1)

Upselling experience

Customer engagement

Jobbeschreibung

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.

Our team and culture make us unique - we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups , we’re here to help propel your career and together, make Moss a lasting success.

Join our Customer Success team, where you will focus on driving SaaS revenue growth through proactive customer engagement. While leveraging data insights, you will proactively identify upsell opportunities and mitigate churn risks for your portfolio of customers. Your strategic guidance and deep product knowledge will be essential in helping customers unlock new value of our product and set them up for success.

Your responsibilities

Here’s a bit more on what you can expect to be doing day-to-day:

Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ and their finance goals. You guide and consult with them in order to drive their engagement and the activation of all the spend management features.

Upsell - you leverage your deep understanding of both the product and your customers' needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts.

Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through, for example, key metrics such as spend engagement, SaaS uplift and renewals.

Act as Product ambassador - working closely with internal stakeholders, you compile and communicate client feedback and act in an advisory capacity on current and future product features.

Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.

About you

We think you’ll need the following experience and qualifications to succeed in the role:

Proven experience in a proactive commercial-centric role, ideal in a B2B setting.

Prior experience with upselling products and product features to existing clients.

Fluent in both German (C2) and English (C1).

In addition, here are the skills and attributes we are looking for:

Customer obsessed - You empathise with the needs and pain points of the customer and provide a flawless experience.

Commercially minded - You are able to demonstrate continuous value to customers, leveraging new business opportunities and can confidently negotiate pricing, contracts and add-ons.

Clear communicator - You are able to communicate complex topics to a range of audiences in a clear, concise and expert manner.

Analytical mindset - You are able to read, interpret and leverage data to prioritise customers, solve complex problems, identify upsell opportunities and retain customer happiness. You can recognise problems before they arise, and you challenge the status quo.

Expert Operator - You are able to manage multiple requests at the same time and prioritise accordingly. You have a structured way of working, employing efficiency and effectiveness in your day-to-day tasks.

About Moss

Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe.

Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards , accounts payables , employee cash reimbursements and procurement .

Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.

Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's what else to expect:

• Top-of-market compensation package, including equity.

Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.

• 20 days "work from abroad"
• 600EUR/GBP Learning & Development Budget
• other local benefits

Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).

By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy.

Moss

Take back your time with Moss. Explore #Stresstimonials.

Moss is an end-to-end spend management solution that empowers businesses to control expenses, streamline processes, and integrate seamlessly with existing financial systems.

Debt Financing - HSBC Innovation Banking$53.4M

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