Sales Support Coordinator (m/f/d)

CHEPLAPHARM; Greifswald; Hybrid; EUR 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Flexible working models

30 days holiday

Company pension

Corporate discounts

Training & development

Zusammenfassung

CHEPLAPHARM, a globally active specialty pharmaceuticals company, is seeking a sales support professional in Germany. You will manage the order-to-cash lifecycle, support customers and partners, and collaborate with Supply Chain, Quality, and Logistics to ensure on-time, accurate deliveries.

You will maintain SAP SD data, process orders and invoices, and assist with handling complaints in cooperation with the quality team, while monitoring key KPIs to drive revenue and customer satisfaction.

Qualifikationen

• 1–3 years of experience in sales, sales support, or a similar business role.
• Strong communication and a customer-focused mindset.
• Fluency in German and English.

Aufgaben

• Managing the entire order-to-cash process from order acceptance to invoicing.
• Providing proactive customer and partner support and communicating shipping details.
• Monitoring product availability with Supply Chain, Quality, and Logistics to ensure on-time delivery.
• Processing purchase orders, invoices, and maintaining master data in SAP SD.
• Assisting with handling customer complaints with the quality team for prompt resolutions.
• Monitoring KPIs such as revenue, on-time delivery, and invoicing performance (2-day rule).

Kenntnisse

German fluency

English fluency

Sales support experience

Customer-focused mindset

Ausbildung

Vocational training or high school diploma

Tools

SAP SD

MS Office

Jobbeschreibung

We are an owner-managed, globally active company in the specialty pharmaceuticals sector with a clear mission: to be the sustainable platform for long-established and trusted pharmaceutical brand products in various therapeutic areas. As a reliable partner to the research-based pharmaceutical industry, CHEPLAPHARM ensures the availability and supply of these medicines for the global market.

This benefits not only our partners, but also patients around the world. We are proud that our specialised business model has enabled us to become one of the world's leading companies in the acquisition of original preparations within 20 years, and we continue to grow. The aspiration of our approximately 800 employees: Together, we want to “ACHIEVE MORE”.

What Makes Your Day With Us Special

• Order-to-Cash Process & Order Management

  Responsibility for the entire order-to-cash process—from order acceptance through availability checks and delivery coordination to invoicing.

• Customer and Partner Support

  Managing existing customer accounts, processing returns, and proactively communicating shipping and order information to customers and business partners.

• Delivery Capability & Product Availability

  Monitoring product availability in close collaboration with the Supply Chain, Quality, and Logistics departments, and ensuring on-time and accurate delivery.

• Commercial Documentation & SAP Data Maintenance

  Processing purchase orders, invoices, debit and credit memos, preparing shipping documents, and maintaining sales and customer master data in the SAP system (SD).

• Quality & Complaint Management

  Assisting with the handling of customer complaints in collaboration with the quality team to ensure prompt and compliant resolutions.

• Performance & KPI Management

  Monitoring and ensuring the achievement of key KPIs, including revenue and EBITDA targets, partner satisfaction, and on-time delivery and invoicing (2-day rule).

What Sets You Apart

• Business Background and Professional Experience

  Completed vocational training or a high school diploma, plus 1–3 years of experience in sales, sales support, or a similar business role.

• Work Style

  Proactive, hands-on, and highly results-oriented, with a strong sense of personal responsibility. You thrive in a fast-paced environment and are able to identify opportunities for improvement.

• Communication and IT

  A detail-oriented work style with strong communication skills and a customer-focused mindset, as well as fluency in German and English. Proficiency in MS Office.

What We Offer You Besides The Job

• Corporate culture & internationality

  A growing company with a diverse, open working environment and employees from around 40 countries.

• Flexible working models & work-life balance

  Individually customisable working models, including the option to work from another EU country for up to two months per year. Working time account with compensatory time off and 30 days of holiday.

• Individual Benefits & Pension Provision

  Flexible benefits budget, e.g. for increased company pension provision, fitness and health offers or subsidies for travel and meal costs.

• Discounts & Additional Benefits

  Access to the corporate benefits platform with discounts at hundreds of partner companies.

• Further development & team culture

  Internal and external training courses tailored to personal goals, as well as company and team events to strengthen cohesion and celebrate successes together.