Account Manager DACH (f/m/d) - Parental Leave Cover

Trusted Shops Ag; Köln; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work

Workation

28 vacation days

Buddy program

Learning & Development

Events

Health Pass

Job summary

Trusted Shops in Cologne is seeking an Account Manager (f/m/d) to manage a mid‑sized ecommerce portfolio within our B2B SaaS suite. You will own accounts, drive strategic development, and collaborate with Sales, Legal, Product to ensure a best‑in‑class customer experience.

This hybrid role offers 28 vacation days, work from EU destinations, and a buddy program as you join a global team of 700+ colleagues serving 25,000 online shops and over 40 million consumers.

Qualifications

• B2B SaaS or e-commerce account management experience.
• Experience managing up to 600 accounts, combining daily management with strategic development.
• Strong negotiation and commercial mindset.
• Proactive communication with customers and growth focus.
• Data-driven mindset with CRM tooling.

Responsibilities

• Account Ownership & Strategic Development: independently manage portfolio consisting primarily of mid-sized online shops and proactively drive the strategic development of your accounts.
• Customer Value & Growth: analyze customer needs and performance, identify relevant opportunities, and implement tailored expansion strategies to drive sustainable growth.
• Building Trusted Partnerships: strengthen customer relationships, develop tailored recommendations, and build stable, long-term partnerships.
• Cross-Functional Collaboration: work with internal stakeholders across Sales, Legal, Product, and other teams to ensure a consistent, high-quality customer experience.
• Performance Metrics: collaborate with a Customer Success Manager, use KPIs and insights to improve retention, satisfaction, and long-term success.

Skills

Account ownership

Strategic development

Customer growth

Negotiation

Cross-functional collaboration

Communication

Analytical thinking

German language

English language

Tools

Salesforce

HubSpot

Talkdesk

Job description

Cologne

from today / asap

Account Manager (f/m/d) | B2B SaaS | E-Commerce

At Trusted Shops, we are building the leading Community of Trust in e-commerce, creating digital trust between people, businesses, and AI agents. As an Account Manager (f/m/d), you will work in a hybrid setup at our Cologne office on a fixed-term contract covering parental leave until at least November 2027, helping businesses unlock the full value of our B2B SaaS solutions.

Your Impact

Trust is one of the most important success factors in e-commerce. In this role, you will support existing customers in achieving their goals, unlocking growth potential, and building long-term success. You will join an international team of 700+ colleagues, supporting more than 25,000 online shops and over 40 million consumers in our Community of Trust.

• Account Ownership & Strategic Development: You independently manage a portfolio consisting primarily of mid-sized online shops and proactively drive the strategic development of your accounts.
• Customer Value & Growth: You proactively analyze customer needs and performance, identify relevant opportunities, and implement tailored expansion strategies to drive sustainable growth.
• Building Trusted Partnerships: You continuously strengthen customer relationships, develop tailored recommendations, and build stable, long-term partnerships based on mutual trust.
• Cross-Functional Collaboration: You work closely with internal stakeholders across Sales, Legal, Product, and other teams to ensure a consistent, high-quality customer experience.
• Performance Metrics: Together with a Customer Success Manager, you use KPIs and insights to improve customer retention, satisfaction, and long-term success.

Your profile

• Account Ownership Experience: Proven experience managing B2B customer portfolios, ideally in SaaS, e-commerce, or another technology-driven environment.
• Strong Customer Focus: Experience managing large customer portfolios of up to 600 accounts, combining structured day-to-day account management with long-term strategic development.
• Negotiation Skills & Commercial Mindset: A natural sales instinct and strong negotiation skills to position solutions effectively and proactively unlock growth opportunities within existing accounts.
• Proactive Communication: You enjoy reaching out to customers, identifying their needs early, and helping them improve the performance of their online shops.
• Analytical Thinking & Tools: You are confident using CRM systems such as Salesforce and leverage data-driven insights to optimize processes and sustainably improve account performance.
• Language Skills: Fluent German and very good English skills, enabling you to communicate empathetically and professionally with internal and external stakeholders, build trust, and foster long-term relationships.

What we offer you

• Hybrid work: Combine fixed office days (2 days / week) with flexible remote work.
• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival.
• Buddy program: An experienced trustee is at your side.
• Learning & Development: Individual training opportunities.
• Events: Team Events, Unit Events, etc.
• Health Pass: Earn an additional vacation day by actively participating in free online and offline sports, fitness and health courses.

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

Maximilian Gemmerich

Your benefits in commercial

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit - physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Learning & Development

Tap into our extensive internal training portfolio and keep evolving your skills. This includes workshops with our Agile Coaches, access to a wide range of eLearning platforms, and training sessions with field experts.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

Always up to date. In our Commercial teams, you work with some of the most advanced and effective tools in the industry. With Salesforce, HubSpot and Talkdesk, you always know exactly where your customers stand - from first touchpoint to long-term partnership.

Team events

Whether in summer, winter or whenever it suits your team - we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly - we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you're doing a great job - otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

Nele Straatmann

Account Managerin

As a account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.

Stefanie Sieberz

Sales Consultant DACH

I really enjoy my daily work and like to challenge myself. Every day I learn new approaches that make the work in telesales special. I'm not a door-to-door salesperson; on the contrary, our customers are often grateful for the contact and the conversations are interesting thanks to the individuality of the industries. If you already think that sounds exciting, I can tell you that there is much more to discover. Find out for yourself.