04P - Customer Service

Embedded Shishya; Deutschland; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Kyndryl is seeking a Customer Service Representative to join its hybrid team, delivering technical support to customers via chat, email, and Teams. You will learn in the first month and then handle day-to-day inquiries across Windows, macOS, and Linux, while expanding your Microsoft 365 and related platform knowledge.

The role emphasizes clear communication, persistent problem-solving, and a commitment to continuous learning and certifications within a supportive hybrid workplace.

Qualifikationen

• Experience providing technical support across Windows, macOS or Linux environments.
• Solid troubleshooting and problem-solving abilities in a help desk context.
• Strong customer support knowledge and written and verbal communication skills.
• Adaptable listening skills with the ability to understand customer needs and translate them into solutions.

Aufgaben

• Provide technical troubleshooting and support to customers over digital channels.
• Collect and analyze customer information to diagnose and resolve issues.
• Escalate complex problems to senior teams and follow up to ensure resolution.
• Document all customer interactions and solutions in support tickets.
• Participate in continuous learning and certification programs.

Kenntnisse

Windows

macOS

Linux

Help desk experience

Troubleshooting

Customer support

Active listening

Jobbeschreibung

The Role

A Customer Service Representative at Kyndryl combines tech support with customer service, serving as the first line of support via chat, email, and Microsoft Teams. You will learn the ropes in the first month, then handle day‑to‑day inquiries, mult‑tasking across several problem types, and escalating issues to back‑office teams. Your work will involve interacting with customers, assisting with Windows, macOS, or Linux systems, and growing your technical knowledge to become proficient in Microsoft 365 and other platforms.

Key Responsibilities

• Provide technical troubleshooting and support to customers over digital channels.
• Collect and analyze customer information to diagnose and resolve issues.
• Escalate complex problems to senior teams and follow up to ensure resolution.
• Document all customer interactions and solutions in support tickets.
• Participate in continuous learning and certification programs.

Required Skills and Experience

• Knowledge of Windows, macOS, or Linux operating systems.
• Support and help desk experience.
• Strong troubleshooting and problem‑solving skills.
• Customer support knowledge and experience.
• Active listening with flexibility to adapt to customer needs.

Preferred Skills and Experience

• Experience using Windows, macOS, or Linux operating systems.
• Advanced troubleshooting and problem‑solving skills.
• Prior support help desk experience.
• Experience adapting approaches to meet customer needs.

Language and Workplace

Fluent in Portuguese. The position supports a hybrid on‑site and remote environment.

Career Development and Benefits

Kyndryl offers continuous learning opportunities, including certifications in Microsoft, Google, and Amazon technologies, coaching, and hands‑on experience. Employees benefit from a supportive hybrid workplace with programs designed to support financial, mental, physical, and social well‑being. Growth paths include progression to advanced escalation teams or technical roles.