Technical Support Specialist

Jobtailor; Deutschland; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Benefits dieser Stelle

Discretionary annual bonus

Comprehensive benefits package

Zusammenfassung

Kyndryl is seeking a Technical Support professional to deliver structured product‑oriented support for embedded, real‑time Linux, cloud‑edge, and platform software environments. The role covers Level 1/2 triage, diagnostics, reproduce issues, and escalation within customer systems, while documenting solutions and mentoring peers.

The candidate should have growth mindset, customer focus, and openness to learn, working across lab, integration, and certification contexts in a dynamic, global

Qualifikationen

• 0–3 years of experience in Customer Service or Technical Support
• Experience with Cisco Nexus and IOS technologies
• Experience with F5 ASM and LTM configuration and troubleshooting

Aufgaben

• Provide Level 1 and Level 2 product‑oriented technical support
• Triage cases, gather diagnostics, reproduce issues, and document findings
• Escalate defects and security concerns through approved channels and contribute to knowledge resources
• Mentor junior support engineers and help improve processes

Jobbeschreibung

The Role

As a Technical Support professional at Kyndryl, this role provides structured product‑oriented support for a Kyndryl client’s embedded, real‑time, Linux, cloud‑edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root‑cause support, workaround assistance, case documentation, and escalation support within customer‑defined support systems and communication standards. Key responsibilities include Level 1 case intake, triage, diagnostic information collection, known‑solution guidance, next‑step communication, case status tracking, and issue reproduction; Level 2 advanced troubleshooting, technical investigation, root‑cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers; supporting complex customer environments including lab, integration, platform, and certification‑related contexts; documenting solutions, contributing to knowledge resources, mentoring support engineers, and improving processes; escalating defects, product issues, security concerns, or certification/compliance questions through approved channels; and operating within defined role boundaries without making architectural, compliance, or security posture commitments.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 0–3 years of experience in Customer Service or Technical Support
• Experience with Cisco Nexus and IOS technologies
• Experience with F5 ASM and LTM configuration and troubleshooting

Preferred Technical and Professional Experience

• Cisco certified
• Experience with network automation/scripting

Compensation

The compensation range for the position in the U.S. is $100,080 to $190,080 based on a full‑time schedule.

Your actual compensation may vary depending on your geography, job‑related skills and experience. For part‑time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

• California (San Francisco Bay Area): $120,120 to $228,000
• California (All Other): $110,040 to $209,040
• Colorado: $100,080 to $190,080
• Massachusetts: $100,080 to $209,040
• New York City: $120,120 to $228,000
• Washington: $110,040 to $209,040
• Washington DC: $110,040 to $209,040

Benefits

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

COVID‑19 Vaccination Policy

Kyndryl currently does not require employees to be fully vaccinated against COVID-19. However, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.