02P - Customer Service

Embedded Shishya; Deutschland; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Kyndryl is seeking a Customer Service Representative to provide first-line technical support via chat, email, and Teams. You will learn in the first month, then handle day-to-day inquiries across Windows, macOS, and Linux, expanding Microsoft 365 knowledge.

You will document interactions, escalate complex issues, and participate in ongoing learning and certifications within a hybrid on-site/remote setup. Portuguese fluency is required for this role.

Qualifikationen

• Knowledge of Windows, macOS, or Linux operating systems.
• Support and help desk experience.
• Strong troubleshooting and problem‑solving skills.
• Customer support knowledge and experience.
• Active listening with flexibility to adapt to customer needs.

Aufgaben

• Provide technical troubleshooting and support to customers over digital channels.
• Collect and analyze customer information to diagnose and resolve issues.
• Escalate complex problems to senior teams and follow up to ensure resolution.
• Document all customer interactions and solutions in support tickets.
• Participate in continuous learning and certification programs.

Kenntnisse

Windows

macOS

Linux

Troubleshooting

Customer support

Active listening

Jobbeschreibung

The Role

A Customer Service Representative at Kyndryl combines tech support with customer service, serving as the first line of support via chat, email, and Microsoft Teams. You will learn the ropes in the first month, then handle day‑to‑day inquiries, mult‑tasking across several problem types, and escalating issues to back‑office teams. Your work will involve interacting with customers, assisting with Windows, macOS, or Linux systems, and growing your technical knowledge to become proficient in Microsoft 365 and other platforms.

Key Responsibilities

• Provide technical troubleshooting and support to customers over digital channels.
• Collect and analyze customer information to diagnose and resolve issues.
• Escalate complex problems to senior teams and follow up to ensure resolution.
• Document all customer interactions and solutions in support tickets.
• Participate in continuous learning and certification programs.

Required Skills and Experience

• Knowledge of Windows, macOS, or Linux operating systems.
• Support and help desk experience.
• Strong troubleshooting and problem‑solving skills.
• Customer support knowledge and experience.
• Active listening with flexibility to adapt to customer needs.

Preferred Skills and Experience

• Experience using Windows, macOS, or Linux operating systems.
• Advanced troubleshooting and problem‑solving skills.
• Prior support help desk experience.
• Experience adapting approaches to meet customer needs.

Language and Workplace

Fluent in Portuguese. The position supports a hybrid on‑site and remote environment.

Career Development and Benefits

Kyndryl offers continuous learning opportunities, including certifications in Microsoft, Google, and Amazon technologies, coaching, and hands‑on experience. Employees benefit from a supportive hybrid workplace with programs designed to support financial, mental, physical, and social well‑being. Growth paths include progression to advanced escalation teams or technical roles.