Workforce & Payroll Operations Specialist

Horatio; Bogotá; On-site; COP 66,960,000 - 100,440,000; Full time

Job summary

Horatio in Bogotá is seeking a Workforce Specialist to optimize schedules, ensure accurate timekeeping, and support payroll processes. You will manage Workforce.com, track adherence, and coordinate with cross-functional teams to maintain data integrity and compliance while handling end-to-end employee lifecycle needs.

The role requires strong analytical skills, confidentiality, and the ability to collaborate under tight deadlines in a fast-paced environment.

Qualifications

• Attention to detail is essential for precise data entry and reporting.
• Integrity and confidentiality must be maintained for sensitive employee data.
• Ability to prioritize tasks and stay composed to meet payroll deadlines.
• Strong analytical thinking for operational and payroll data.
• Excellent communication and collaboration with stakeholders at all levels.

Responsibilities

• Schedule optimization and adherence management using Workforce platforms.
• Monitor KPIs like First Response Time and Resolution Time.
• Track real-time adherence and manage schedule changes and shifts.
• Collaborate with leadership to minimize coverage gaps and absenteeism.
• Oversee overtime planning and bi-weekly reviews with managers.
• Auditing timesheets for payroll readiness and accuracy.
• Analyze schedule-to-actual time discrepancies to prevent errors.
• Support payroll processes and bonus submissions.
• Manage CRM and ticketing workflows in Gorgias and Notion docs.
• Provide onboarding and ongoing training on workforce policies.
• Offer on-site support for urgent issues.

Skills

Attention to Detail

Integrity & Confidentiality

Prioritization & Composure

Analytical Thinking

Communication & Collaboration

Tools

Google Workspace

Notion

Gorgias

Workforce.com

Job description

Horatio in Bogotá is seeking a Workforce Specialist to optimize schedules, ensure accurate timekeeping, and support payroll processes. You will manage Workforce.com, track adherence, and coordinate with cross-functional teams to maintain data integrity and compliance while handling end-to-end employee lifecycle needs.

The role requires strong analytical skills, confidentiality, and the ability to collaborate under tight deadlines in a fast-paced environment.