VoIP Network Tech (Level 1-2) — Growth & Impact

Vivant; Colombia; A distancia; COP 187.447.000 - 281.171.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary + Bonuses

Career Growth

Leadership Opportunities

Descripción de la vacante

A telecom solutions company is seeking a Level 1-2 VoIP Network Support Technician in Colombia. The role requires providing first-level support for VoIP and network issues while ensuring customer satisfaction. Candidates must have 2+ years of relevant experience and a strong understanding of SIP and PBX systems. Applicants should be able to communicate effectively in English and demonstrate a proactive, customer-first attitude. Opportunities for career growth and competitive salary are offered.

Formación

• 2+ years of VoIP or network support experience required.
• Strong verbal and written communication skills are essential.
• Experience with SIP, PBX systems, routers, and switches.

Responsabilidades

• Provide first-level support for VoIP and networking issues.
• Run diagnostics and troubleshoot connectivity problems.
• Maintain ticket SLAs and escalate complex problems when necessary.

Conocimientos

VoIP support

Networking knowledge

SIP troubleshooting

Communication skills

Customer-first mindset

Herramientas

SIP

PBX systems

Routers

Help desk ticketing systems

Descripción del empleo

A telecom solutions company is seeking a Level 1-2 VoIP Network Support Technician in Colombia. The role requires providing first-level support for VoIP and network issues while ensuring customer satisfaction. Candidates must have 2+ years of relevant experience and a strong understanding of SIP and PBX systems. Applicants should be able to communicate effectively in English and demonstrate a proactive, customer-first attitude. Opportunities for career growth and competitive salary are offered.