VoIP Network Tech (Level 1-2) — Growth & Impact

Vivant; Colombia; Remote; COP 187,447,000 - 281,171,000; Full time

Benefits offered by this job

Competitive Salary + Bonuses

Career Growth

Leadership Opportunities

Job summary

A telecom solutions company is seeking a Level 1-2 VoIP Network Support Technician in Colombia. The role requires providing first-level support for VoIP and network issues while ensuring customer satisfaction. Candidates must have 2+ years of relevant experience and a strong understanding of SIP and PBX systems. Applicants should be able to communicate effectively in English and demonstrate a proactive, customer-first attitude. Opportunities for career growth and competitive salary are offered.

Qualifications

• 2+ years of VoIP or network support experience required.
• Strong verbal and written communication skills are essential.
• Experience with SIP, PBX systems, routers, and switches.

Responsibilities

• Provide first-level support for VoIP and networking issues.
• Run diagnostics and troubleshoot connectivity problems.
• Maintain ticket SLAs and escalate complex problems when necessary.

Skills

VoIP support

Networking knowledge

SIP troubleshooting

Communication skills

Customer-first mindset

Tools

SIP

PBX systems

Routers

Help desk ticketing systems

Job description

A telecom solutions company is seeking a Level 1-2 VoIP Network Support Technician in Colombia. The role requires providing first-level support for VoIP and network issues while ensuring customer satisfaction. Candidates must have 2+ years of relevant experience and a strong understanding of SIP and PBX systems. Applicants should be able to communicate effectively in English and demonstrate a proactive, customer-first attitude. Opportunities for career growth and competitive salary are offered.