Remote VoIP Engineer - Drive 100% Uptime for SMBs

Huzzle.com; Colombia; Remote; COP 131,213,000 - 206,192,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Modern tools and infrastructure

High-impact role

Job summary

A leading telecom solutions provider is seeking a Technical Support Specialist to troubleshoot VoIP issues and provide support to SMB customers. The ideal candidate has 2+ years of experience in technical support, a solid understanding of SIP and networking fundamentals, and excellent communication skills in English. This role is fully remote, offering the flexibility to work from anywhere while contributing to business continuity through expert technical assistance.

Qualifications

• 2+ years of experience in a technical support role focusing on VoIP or Unified Communications.
• Strong understanding of SIP protocol, NAT, RTP, and VoIP QoS.
• Experience with hosted PBX platforms and configuring IP phones.

Responsibilities

• Troubleshoot VoIP-related issues including call quality and SIP registration.
• Provide real-time support to SMB customers via email, chat, and ticketing platforms.
• Analyse SIP logs and packet captures to resolve client issues.

Skills

Technical support experience

Understanding of SIP protocol

Networking fundamentals

Diagnostic skills with Wireshark

Fluent English communication

Tools

Wireshark

Zendesk

Job description

A leading telecom solutions provider is seeking a Technical Support Specialist to troubleshoot VoIP issues and provide support to SMB customers. The ideal candidate has 2+ years of experience in technical support, a solid understanding of SIP and networking fundamentals, and excellent communication skills in English. This role is fully remote, offering the flexibility to work from anywhere while contributing to business continuity through expert technical assistance.