Remote VoIP & Network Support Engineer (Level 1–2)

Vivant; Colombia; Remote; COP 140,585,000 - 218,688,000; Full time

Benefits offered by this job

Competitive Salary + Bonuses

Career Growth Opportunities

Leadership Opportunities

Job summary

A leading telecommunications company is looking for a Level 1-2 VoIP & Network Support Engineer to provide exceptional support for U.S. clients. The ideal candidate will have over two years of experience in VoIP and network support, strong communication skills, and a customer-first mindset. This remote position requires the ability to troubleshoot VoIP systems, routers, and networking issues while maintaining clear documentation. A career path with growth opportunities and competitive compensation awaits the right candidate.

Qualifications

• 2+ years of VoIP or network support experience.
• Direct experience with routers, switches, and WiFi troubleshooting.
• Strong verbal and written communication skills.

Responsibilities

• First-level support for VoIP and networking issues.
• Troubleshoot SIP and call quality problems.
• Assist with PBX provisioning and phone registration.

Skills

VoIP systems

Network troubleshooting

Communication skills

TCP/IP understanding

Tools

Routers

Switches

WiFi technology

Job description

A leading telecommunications company is looking for a Level 1-2 VoIP & Network Support Engineer to provide exceptional support for U.S. clients. The ideal candidate will have over two years of experience in VoIP and network support, strong communication skills, and a customer-first mindset. This remote position requires the ability to troubleshoot VoIP systems, routers, and networking issues while maintaining clear documentation. A career path with growth opportunities and competitive compensation awaits the right candidate.