Virtual Assistants - Sales

ElevateHR Group; Medellín; Remote; COP 26,822,000 - 35,762,000; Full time

Job summary

ElevateHR Group in Medellín is seeking a highly organized, bilingual Sales & Customer Success Coordinator to support clients' sales and installation teams. You will communicate with customers, coordinate in-home consultations and appointments, and act as liaison between customers, sales reps, and installation teams.

The role is remote, requires English and Spanish fluency, and a proactive, detail-oriented mindset. You will work in a fast-paced environment supporting North American clients.

Qualifications

• Fluent in English and Spanish (written and verbal).
• Minimum of 2 years in customer service, sales support, appointment setting, or administrative coordination.
• Exceptional communication, organizational, and multitasking skills.
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Ability to work independently and effectively in a remote environment.
• Must own a reliable computer or laptop capable of supporting daily business operations.
• Must have reliable, high-speed internet access.
• Dedicated workspace suitable for professional phone and video communications.

Responsibilities

• Conduct outbound and inbound calls with customers in English and Spanish.
• Schedule and coordinate in-home consultations, site visits, and installation appointments.
• Serve as the primary point of contact for customer communications and follow-up.
• Coordinate schedules between customers, sales representatives, and installation teams.
• Assist in creating and preparing sales materials and customer documentation.
• Track project milestones and provide timely updates to customers and internal teams.
• Coordinate shipping, delivery, and installation logistics.
• Handle customer inquiries and resolve concerns professionally and promptly.
• Maintain accurate records within CRM and scheduling systems.
• Support sales and management with administrative and operational tasks.
• Ensure a positive customer experience throughout the sales and installation process.

Skills

Bilingual: English & Spanish

Customer service mindset

Communication skills

Organizational skills

Remote work readiness

Tools

Microsoft Office

CRM platforms (Salesforce/HubSpot/Zoho)

Virtual phone systems

Job description

ElevateHR Group is a human resources consulting organization focused on partnering with clients to build strong, collaborative, and trusted relationships. The team brings transformational HR leadership that blends an inquisitive mindset with solid business acumen to align people strategies with organizational goals. ElevateHR Group designs innovative talent programs that support acquisition, development, retention, and change management to create resilient and high-performing teams. By working closely with all levels of an organization, from executives to frontline associates, the company helps cultivate purposeful, compassionate leadership and future-ready capabilities. Guided by the mission "Empowering Workplaces, Transforming Cultures," ElevateHR Group is committed to enhancing employee experiences and driving sustainable business results.

About the Role

We are seeking a highly organized, bilingual, and customer-focused Sales & Customer Success Coordinator to support our clients' sales and installation teams. This role is critical to ensuring a seamless customer experience from initial contact through project completion.

As a key member of the team, you will be responsible for communicating with customers, coordinating in-home consultations and installation appointments, and serving as the liaison between the customer, sales representatives, and installation teams. The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced remote environment.

Key Responsibilities

• Conduct outbound and inbound calls with customers in both English and Spanish.
• Schedule and coordinate in-home consultations, site visits, and installation appointments.
• Serve as the primary point of contact for customer communications and follow-up.
• Coordinate schedules between customers, sales representatives, and installation teams.
• Assist in creating and preparing sales materials and customer documentation.
• Track project milestones and provide timely updates to customers and internal teams.
• Coordinate shipping, delivery, and installation logistics.
• Handle customer inquiries and resolve concerns in a professional and timely manner.
• Maintain accurate records within CRM and scheduling systems.
• Support sales representatives and management with administrative and operational tasks.
• Ensure a positive customer experience throughout the sales and installation process.

Required Qualifications

• Fluent in both English and Spanish (written and verbal).
• Minimum of 2 years of experience in customer service, sales support, appointment setting, or administrative coordination.
• Exceptional communication, organizational, and multitasking skills.
• Strong customer-service mindset with a professional and positive attitude.
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Ability to work independently and effectively in a remote environment.
• Must own a reliable computer or laptop capable of supporting daily business operations.
• Must have reliable, high-speed internet access.
• Dedicated workspace suitable for professional phone and video communications.

Preferred Experiences

• Experience using CRM platforms such as Salesforce, HubSpot, Zoho, or similar systems.
• Experience supporting home service, construction, installation, field service, or retail sales organizations.
• Experience coordinating multiple schedules, appointments, and customer communications.
• Familiarity with virtual phone systems and customer support software

Compensation

• $6.00 - $8.00 USD per hour, based on experience and qualifications.
• Full-time remote position (32-40 hours a week)
• Opportunity for advancement and professional growth.
• Work with a dynamic and growing team serving customers across North America.