Virtual Assistant - Guest Booking

Huzzle; Colombia; A distancia; COP 133.360.000 - 233.380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote: Work from anywhere with英

Career Growth: Opportunities in global

Descripción de la vacante

Huzzle is seeking a Guest Relations & Bookings Manager to own the guest journey across hotels and short-term rentals. You will handle inquiries, reservations, and guest issues while coordinating with hosts and staff to ensure seamless check-ins.

This fully remote role requires experience with OTAs, channel management, and property listings across multiple platforms; strong English communication is essential, and independent work is expected in a fast-paced environment.

Formación

• Excellent written and verbal English communication skills.

Responsabilidades

• Handle guest inquiries, reservations, and issues across multiple properties and channels.
• Coordinate with housekeeping, maintenance, hosts, and on-site staff to ensure smooth guest experiences.
• Monitor and respond to reviews on Airbnb, Booking.com, Expedia and other platforms.
• Manage calendar availability, rate synchronization, and direct & OTA bookings across platforms.
• Process cancellations and rebooking requests while adhering to policy.
• Assist with pricing optimization and occupancy management using pricing tools.

Conocimientos

English communication

Herramientas

Guesty

Uplisting

SiteMinder

PriceLabs

Beyond Pricing

Descripción del empleo

About Huzzle

At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

About the Company

Our client is a growing hospitality group managing a portfolio of boutique hotels, charming Bed & Breakfasts, and premium short-term rental apartments. Their focus is on delivering exceptional guest experiences through personalized service, operational excellence, and seamless technology-driven hospitality management.

They are seeking an experienced and highly organized Guest Relations & Bookings Manager to oversee guest communications, reservations, and operational coordination across multiple properties and booking platforms.

Job Summary

As the Guest Relations & Bookings Manager, you will take full ownership of the guest journey — from handling inquiries and reservations to managing guest issues and ensuring smooth check-ins across hotels and short-term rental properties.

This role is ideal for a hospitality professional with strong experience in both traditional hotel operations and short-term rental management systems. You should be confident managing multiple booking channels, resolving guest concerns efficiently, and working independently in a fast-paced remote environment.

Key Responsibilities

• Serve as the primary point of contact for guests before, during, and after their stay, ensuring prompt and professional communication across multiple channels.
• Manage guest requests including early check-ins, special accommodations, access support, and property-related inquiries.
• Handle guest complaints, urgent issues, and after-hours support with professionalism and efficiency.
• Coordinate with housekeeping, maintenance teams, local hosts, and on-site hotel staff to resolve operational and guest-related concerns.
• Monitor and respond to guest reviews across Airbnb, Booking.com, Expedia, Google Reviews, and other booking platforms.
• Manage reservations, calendar availability, and rate synchronization using Guesty and Uplisting.
• Oversee listings and inventory across Airbnb, Booking.com, Expedia, and direct booking channels.
• Process cancellations, booking amendments, no-shows, and rebooking requests accurately while adhering to company policies.
• Prevent overbookings and efficiently manage room and apartment allocations across the portfolio.
• Handle OTA disputes, guest claims, and chargeback cases professionally and effectively.
• Support pricing optimization and occupancy management using revenue and dynamic pricing tools.
• Ensure smooth guest check-ins, turnovers, and day-to-day operational workflows across all properties.
• Maintain accurate guest records, reports, reservation documentation, and administrative systems.
• Improve and maintain SOPs, operational processes, and automated guest messaging workflows.
• Assist with operational improvements and system optimization initiatives to enhance efficiency and guest experience.

Requirements

• 2+ years of experience in hospitality, guest relations, or booking management.
• Proven experience managing both hotels/B&Bs and short-term rental properties.
• Advanced hands-on experience with Guesty and Uplisting.
• Strong understanding of OTAs including Airbnb, Booking.com, and Expedia Group.
• Experience handling OTA disputes, cancellations, and guest resolution processes.
• Excellent written and verbal English communication skills.
• Highly organized, proactive, and capable of managing multiple properties independently.

• Comfortable working fully remote while strictly aligning with UK business hours.
• Experience using hotel channel managers such as SiteMinder.

• Familiarity with dynamic pricing tools such as PriceLabs or Beyond Pricing.
• Experience with hospitality automation tools and workflow optimization.
• Background in luxury hospitality, boutique hotels, or premium guest services.

Benefits

• Fully Remote: Work from anywhere with international teams
• Career Growth: Join companies in SaaS, MarTech, and B2B services
• Peer Community: Connect with high-performing sales professionals in our network
• Ongoing Support: Receive guidance from Huzzle before and after placement
• Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals