Property Operations Manager (Hospitality)

Huzzle.com; Colombia; Presencial; COP 182.302.111 - 255.222.955; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote: Work from anywhere in South Africa, Philippines, Pakistan, Mexico, or Colombia

Career Growth: Join companies in SaaS, MarTech, and B2B services

Peer Community: Connect with high-performing sales professionals

Ongoing Support: Receive guidance from Huzzle before and after placement

Competitive salary

Descripción de la vacante

A luxury vacation rentals company is seeking a Property Operations Manager to oversee daily operations of short-term rental properties. This fully remote position requires strong management skills, as you'll be handling operations from guest communication to vendor coordination. Ideal candidates thrive in fast-paced environments, have proven experience in hospitality, and are detail-oriented. The role offers competitive salary and opportunities for career growth, enabling you to work from anywhere including Colombia.

Formación

• Proven experience in short-term rental, hospitality, or property management operations.
• Strong written and verbal communication skills.
• Ability to problem-solve under pressure in real-time situations.
• Highly organized with strong attention to detail.
• Self-starter with the ability to take full ownership of responsibilities.

Responsabilidades

• Manage daily operations across multiple short-term rental properties.
• Oversee cleaners, maintenance staff, and third-party vendors.
• Handle guest communication, ensuring rapid response times.
• Resolve guest issues efficiently while maintaining high service standards.
• Coordinate property turnovers, inspections, and readiness.

Conocimientos

Proven experience in short-term rental, hospitality, or property management operations

Strong written and verbal communication skills

Ability to problem-solve under pressure

Highly organized with strong attention to detail

Self-starter with the ability to take full ownership of responsibilities

Herramientas

Guesty

PriceLabs

Slack

Notion

Asana

Google Workspace

Descripción del empleo

Job Summary

We’re hiring a highly organized and proactive Property Operations Manager (Hospitality) to oversee the day‑to‑day operations of a growing portfolio of luxury vacation properties. This role is ideal for someone who thrives in a fast‑paced, entrepreneurial environment and takes full ownership of operational performance—from guest experience to vendor coordination and system optimization. You’ll play a critical role in ensuring properties run smoothly, guests receive exceptional service, and operational systems continue to scale efficiently.

About the Company

Luxury short‑term rental and hospitality company operating across the United States. They specialize in managing high‑end vacation homes and delivering concierge‑level guest experiences for both travelers and property owners.

With a strong operational foundation and an expanding portfolio in premium markets such as coastal California, Florida, and Arizona, the company is now scaling its internal team to support continued growth and operational excellence.

Job Type: Full‑time

Location: Remote (Global)

Timezone: US (Flexible)

Key Responsibilities

• Manage daily operations across multiple short‑term rental properties.
• Oversee cleaners, maintenance staff, and third‑party vendors.
• Handle guest communication, ensuring rapid response times (<5 minutes during active hours).
• Resolve guest issues efficiently while maintaining a high standard of service.
• Coordinate property turnovers, inspections, and readiness.
• Develop, document, and improve SOPs and operational systems.
• Monitor and optimize operational KPIs including guest satisfaction (target: 4.8+ rating).
• Identify inefficiencies and implement scalable solutions.
• Ensure all properties remain fully operational and guest‑ready at all times.

Requirements

Must‑Have

• Proven experience in short‑term rental, hospitality, or property management operations.
• Strong written and verbal communication skills.
• Ability to problem‑solve under pressure in real‑time situations.
• Highly organized with strong attention to detail.
• Self‑starter with the ability to take full ownership of responsibilities.

Nice‑to‑Have

• Experience managing multiple properties simultaneously.
• Familiarity with tools like Guesty, PriceLabs, Slack, Notion, Asana, Google Workspace.
• Experience building SOPs and operational systems.
• Understanding of revenue management and dynamic pricing.

Benefits

• 💻 Fully Remote: Work from anywhere in South Africa, Philippines, Pakistan, Mexico or Colombia with international teams.
• 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services.
• 🤝 Peer Community: Connect with high‑performing sales professionals in our network.
• 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement.
• 💰 Competitive salary.