Sales Coordinator

Gold Media Tech LLC; Bogotá; On-site; COP 124,301,000 - 201,989,000; Full time

Benefits offered by this job

Tech stack access to PMS/CRM/AI tools

Structured onboarding and ramp time

Weekly AI training sessions

Transparent bonus structure

Job summary

Gold Media Tech LLC is seeking a Sales Coordinator to own qualified inquiries from first contact to booking and to drive revenue across US-based guests. You will conduct consultative sales by phone, email, and website, while recommending the right property and handling objections to close with confidence.

The role emphasizes upsells, strategic add-ons, and maintaining a crisp HubSpot pipeline. You will build corporate partnerships and travel agency relationships, focusing on high-value

Qualifications

• 2+ years in a sales, reservations, or revenue-focused role.
• Proven track record of converting inquiries into bookings.
• Advanced English written and spoken communication.
• Hands-on experience with a CRM (HubSpot preferred) and pipeline hygiene.

Responsibilities

• Own every qualified inquiry from first contact to booking.
• Conduct consultative phone, email, and website sales — recommending the right property, handling objections, and closing with confidence.
• Maximize booking value by offering upsells, upgrades, early check-in and late checkout packages, and experience add-ons before confirmation.
• Maintain a clean and actionable HubSpot pipeline: lead scoring, lifecycle stages, deal hygiene, and pipeline reporting.
• Review and train the AI knowledge base, identify automation opportunities, and continuously improve response quality and speed.
• Build B2B revenue streams through corporate partnerships, relocation accounts, travel agency relationships, and local business outreach.
• Manage VIP and high-value inquiries, pricing negotiations, and complex commercial escalations with a revenue-first mindset.
• Analyze lost leads, track buying objections, and share commercial insights with Marketing, Operations, and Customer Experience to sharpen the go-to-market approach.

Skills

Inbound leads

CRM experience

English proficiency

Negotiation

Tools

HubSpot

Job description

About the Company

Our client is a Miami-based property management company operating 300+ short-term rental units across major OTAs (Airbnb, Booking.com, Vrbo, Expedia). They manage the full guest lifecycle using Guesty as their core PMS and invest heavily in AI-powered tools to raise the bar on both guest experience and team efficiency.

The team is 40+ people who value trust, service, excellence, teamwork, and resourcefulness — in practice, not as slogans. The Sales Coordinator is the commercial voice of the company: the person who turns demand into revenue and every inquiry into an exceptional first impression.

How They Work

• AI-first: Claude and AI tools are used across the team; everyone trains on AI weekly
• EOS framework: Quarterly Rocks, weekly L10 meetings, clear accountability at every level
• Structured but fast: Notion is the system of record; processes are defined, execution is rapid

What You’ll Do

• Own every qualified inquiry from first contact to confirmed booking, ensuring no lead is abandoned or left without a follow-up
• Conduct consultative phone, email, and website sales — recommending the right property, handling objections, and closing with confidence
• Maximize booking value by offering strategic upsells, upgrades, early check-in and late checkout packages, and experience add-ons before confirmation
• Maintain a clean and actionable HubSpot pipeline: lead scoring, lifecycle stages, deal hygiene, and pipeline reporting
• Review and train the AI knowledge base, identify automation opportunities, and continuously improve response quality and speed
• Build B2B revenue streams through corporate partnerships, relocation accounts, travel agency relationships, and local business outreach
• Manage VIP and high-value inquiries, pricing negotiations, and complex commercial escalations with a revenue-first mindset
• Analyze lost leads, track buying objections, and share commercial insights with Marketing, Operations, and Customer Experience to sharpen the go-to-market approach

What You’ll Need

Required

• 2+ years in a sales, reservations, or revenue-focused role — hospitality, travel, or real estate strongly preferred
• Proven track record of managing inbound leads and converting inquiries into closed bookings
• Advanced English written and spoken communication — you will be selling to US-based guests daily
• Hands‑on experience with a CRM (HubSpot preferred) and comfort managing pipeline hygiene independently

Strongly Preferred

• Experience with Guesty or similar property management and guest communication tools
• Familiarity with short-term rental platforms (Airbnb, Vrbo, Booking.com, Expedia)
• B2B outreach or business development experience — corporate accounts, relocation, or travel partnerships
• Comfort with AI tools and a genuine interest in using them to work faster and smarter

(If you are strong on most requirements but light on one item, apply anyway. They would rather see the full picture.)

What's Provided

• Full access to the company’s tech stack: PMS, CRM, AI tools, Notion, and communication tools
• Structured onboarding with dedicated ramp time, shadowing, and sales playbook training
• Weekly AI training sessions and ongoing coaching from the Marketing and Sales Manager
• Clear performance metrics and a transparent bonus structure — you will always know what you are working toward