Remote Guest Relations & Bookings Manager

Huzzle; Colombia; A distancia; COP 133.360.000 - 233.380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote: Work from anywhere with英

Career Growth: Opportunities in global

Descripción de la vacante

Huzzle is seeking a Guest Relations & Bookings Manager to own the guest journey across hotels and short-term rentals. You will handle inquiries, reservations, and guest issues while coordinating with hosts and staff to ensure seamless check-ins.

This fully remote role requires experience with OTAs, channel management, and property listings across multiple platforms; strong English communication is essential, and independent work is expected in a fast-paced environment.

Formación

• Excellent written and verbal English communication skills.

Responsabilidades

• Handle guest inquiries, reservations, and issues across multiple properties and channels.
• Coordinate with housekeeping, maintenance, hosts, and on-site staff to ensure smooth guest experiences.
• Monitor and respond to reviews on Airbnb, Booking.com, Expedia and other platforms.
• Manage calendar availability, rate synchronization, and direct & OTA bookings across platforms.
• Process cancellations and rebooking requests while adhering to policy.
• Assist with pricing optimization and occupancy management using pricing tools.

Conocimientos

English communication

Herramientas

Guesty

Uplisting

SiteMinder

PriceLabs

Beyond Pricing

Descripción del empleo

Huzzle is seeking a Guest Relations & Bookings Manager to own the guest journey across hotels and short-term rentals. You will handle inquiries, reservations, and guest issues while coordinating with hosts and staff to ensure seamless check-ins.

This fully remote role requires experience with OTAs, channel management, and property listings across multiple platforms; strong English communication is essential, and independent work is expected in a fast-paced environment.