US Tax & Accounting Support Expert (Level 2)

Opsarmy; Sur; Remote; COP 189,855,000 - 284,783,000; Full time

Job summary

Opsarmy is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine accounting judgment and the ability to independently resolve issues with clear, professional communication.

The position emphasizes handling escalated tickets, reviewing discrepancies, and documenting resolutions while adapting to proprietary platforms and AI-assisted workflows.

Qualifications

• Professional accounting experience with exposure to US accounting and taxation.
• Ability to independently investigate and resolve complex queries.
• Strong written and verbal English communication.
• Experience handling tax notices and customer-facing financial support.

Responsibilities

• Provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated tickets with root-cause analysis.
• Review and troubleshoot bookkeeping discrepancies and reconciliations.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate findings via Zendesk, email, and scheduled phone support.
• Independently investigate issues and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and suggest workflow or knowledge improvements.
• Adapt to new internal systems as clients move away from Zendesk.
• Learn proprietary platforms and AI-assisted workflows.

Skills

US accounting

Tax knowledge

Bookkeeping

Payroll

Financial reporting

English proficiency

Problem solving

Independent investigation

Education

CPA

EA

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Job description

Opsarmy is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine accounting judgment and the ability to independently resolve issues with clear, professional communication.

The position emphasizes handling escalated tickets, reviewing discrepancies, and documenting resolutions while adapting to proprietary platforms and AI-assisted workflows.