US Tax & Accounting Specialist — Level 2 Support

OpsArmy; Medellín; Remote; COP 86.704.000 - 121.386.000; Vollzeit

Zusammenfassung

OpsArmy is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries, requiring genuine technical accounting judgment beyond scripted responses.

The role covers overlap with US business hours, with shifts arranged to align with ET, and demands ability to investigate, resolve escalated tickets, document resolutions, and communicate findings clearly via Zendesk and email.

Qualifikationen

• Proven accounting experience with US tax exposure.
• Strong knowledge of bookkeeping, tax return review, and reconciliations.
• Experience handling complex tax inquiries and customer-facing financial support.
• Excellent written and verbal English communication.

Aufgaben

• Provide Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate escalated tickets and resolve issues independently.
• Review and troubleshoot bookkeeping discrepancies and transactions.
• Assist customers with tax notices and filing status questions.
• Support payroll questions and processing issues.
• Document resolutions and maintain accurate customer records.

Kenntnisse

Accounting experience

US tax knowledge

Bookkeeping

Tax return review

Account reconciliations

Payroll

Financial reporting

English communication

Ausbildung

CPA

EA certification

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Payroll software

Jobbeschreibung

OpsArmy is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries, requiring genuine technical accounting judgment beyond scripted responses.

The role covers overlap with US business hours, with shifts arranged to align with ET, and demands ability to investigate, resolve escalated tickets, document resolutions, and communicate findings clearly via Zendesk and email.