US Tax Accountant (CPA/EA) – Expert Level 2 Support

OpsArmy; Medellín; Remote; COP 178,527,000 - 312,421,000; Full time

Job summary

OpsArmy is seeking an experienced US Tax Accountant (CPA / Enrolled Agent preferred) to provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment and the ability to independently investigate and resolve issues, with coverage during US business hours.

Ideal candidates have CPA/EA credentials, strong US tax experience, and excellent communication skills in English.

Qualifications

• Experience in US accounting and taxation.
• Proficient in bookkeeping, payroll, and tax return review.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.
• Experience with customer-facing financial support.

Responsibilities

• Provide Level 2 support for US accounting, tax, payroll inquiries.
• Investigate and resolve escalated tickets.
• Review and troubleshoot bookkeeping discrepancies.
• Assist with tax notices and filing status questions.
• Support payroll questions and processing issues.
• Document resolutions and maintain records.
• Identify recurring issues to improve workflows.

Skills

Accounting expertise

US tax knowledge

English proficiency

Analytical skills

Problem solving

Communication

Education

CPA

EA

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Job description

OpsArmy is seeking an experienced US Tax Accountant (CPA / Enrolled Agent preferred) to provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment and the ability to independently investigate and resolve issues, with coverage during US business hours.

Ideal candidates have CPA/EA credentials, strong US tax experience, and excellent communication skills in English.