Trilingual HR Representative

Gallagher; Bogotá ciudad; Presencial; Confidencial; Jornada completa

Descripción de la vacante

Gallagher is hiring a Trilingual HR Representative in Bogotá to provide calm, clear HR support to employees via calls and tickets. You will resolve routine inquiries, connect staff with the right resources, and document activities accurately, helping to enhance the employee experience daily.

Ideal candidates will have a high school diploma, strong English and French, and the ability to follow established processes while remaining discreet and organized.

Formación

• High school diploma or equivalent.
• Effective verbal and written communication.
• People-first, service-oriented mindset.
• Follow established processes and know when to seek guidance.
• Stay organized and manage multiple tasks.
• Proficient in Microsoft Office including Outlook.
• Learn new systems and tools quickly.
• Handle confidential information with discretion.

Responsabilidades

• Provide friendly, clear support to employees.
• Respond to calls and HR tickets using established procedures.
• Research and support employee inquiries with HR resources.
• Document requests, actions taken, and outcomes clearly.
• Track routine issues through the ticketing system and escalate as needed.
• Escalate more complex questions following established protocols.
• Build HR knowledge by learning from guidance and feedback.

Conocimientos

English/French fluency

Customer service

Communication skills

Attention to detail

Educación

High school diploma

Herramientas

Microsoft Office Suite

Outlook

Descripción del empleo

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

The Trilingual HR Representative is often the first-person employees turn to for HR help. This role brings calm, clear, and reliable support through phone calls and HR tickets. Your work helps employees find answers, solve routine issues, and connect with the right resources quickly. This is a role for someone who enjoys helping people, values accuracy, and wants to grow their HR knowledge in a supportive setting. It also supports a better employee experience every day.

How You'll Make An Impact

• Give employees friendly, clear support when they reach out for help.
• Help people get answers faster by responding to calls and HR tickets with care.
• Respond to questions and requests using established procedures and available HR resources.
• Use HR systems and account information to research and support employee inquiries.
• Document requests, actions taken, and outcomes clearly and accurately.
• Track routine issues through the ticketing system and follow through until resolved or appropriately escalated.
• Escalate more complex questions or concerns according to established protocols.
• Build HR knowledge and confidence by performing standard work assignments and learning from guidance and feedback.

About You

• Have a high school diploma or equivalent qualification.
• Communicate effectively and professionally, both verbally and in writing.
• Bring a people-first, service-oriented mindset and treat others with patience, empathy, and respect.
• Are comfortable following established processes while knowing when to seek guidance or ask questions.
• Stay organized and manage multiple tasks and requests with attention to detail.
• Are proficient in Microsoft Office applications, including Outlook.
• Enjoy learning and adapting to new systems, tools, and ways of working.
• Handle confidential and sensitive information with discretion, integrity, and professionalism.
• Advanced proficiency in English and French.