HR Representative - Trilingual

Arthur J. Gallagher & Co. (AJG); Medellín; Presencial; COP 25.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Gallagher is seeking a Bilingual HR Representative to provide calm, clear support to employees via calls and HR tickets, helping them find answers and navigate processes. You’ll use HR resources and systems to resolve routine inquiries and escalate when needed.

You’ll need strong English and French, excellent written and verbal communication, and a service-oriented mindset. A high school diploma and proficiency in Microsoft Office are required.

Formación

• Have a high school diploma or equivalent qualification.
• Fluent in English and French; strong written and verbal communication.
• Customer-focused, service-oriented mindset with empathy and respect.
• Ability to follow established processes and seek guidance when needed.
• Stay organized and manage multiple tasks with attention to detail.
• Proficient in Microsoft Office, including Outlook.
• Willingness to learn and adapt to new systems and processes.
• Handle confidential information with discretion.

Responsabilidades

• Provide friendly, clear support to employees via calls and HR tickets.
• Research and resolve inquiries using HR resources and procedures.
• Document requests, actions, and outcomes clearly.
• Escalate complex questions according to protocols.
• Track routine issues through the ticketing system to resolution.
• Use HR systems and account information to assist employees.

Conocimientos

Communicate effectively

People-first mindset

Detail-oriented

Microsoft Office (Outlook)

English & French

Educación

High School Diploma

Herramientas

HR systems

Descripción del empleo

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

The Bilingual HR Representative is often the first person employees turn to for HR help. This role brings calm, clear, and reliable support through phone calls and HR tickets. Your work helps employees find answers, solve routine issues, and connect with the right resources quickly. This is a role for someone who enjoys helping people, values accuracy, and wants to grow their HR knowledge in a supportive setting. It also supports a better employee experience every day.

How you'll make an impact

• Give employees friendly, clear support when they reach out for help.
• Help people get answers faster by responding to calls and HR tickets with care.
• Respond to questions and requests using established procedures and available HR resources.
• Use HR systems and account information to research and support employee inquiries.
• Document requests, actions taken, and outcomes clearly and accurately.
• Track routine issues through the ticketing system and follow through until resolved or appropriately escalated.
• Escalate more complex questions or concerns according to established protocols.
• Build HR knowledge and confidence by performing standard work assignments and learning from guidance and feedback

About you

• Have a high school diploma or equivalent qualification.
• Communicate effectively and professionally, both verbally and in writing.
• Bring a people-first, service-oriented mindset and treat others with patience, empathy, and respect.
• Are comfortable following established processes while knowing when to seek guidance or ask questions.
• Stay organized and manage multiple tasks and requests with attention to detail.
• Are proficient in Microsoft Office applications, including Outlook.
• Enjoy learning and adapting to new systems, tools, and ways of working.
• Handle confidential and sensitive information with discretion, integrity, and professionalism.
• Advanced proficiency in English and French.