HR Representative - Trilingual

Arthur J. Gallagher & Co. (AJG); Bogotá; Presencial; COP 30.000.000 - 50.000.000; Jornada completa

Descripción de la vacante

Arthur J. Gallagher & Co. (AJG) in Bogotá seeks a bilingual HR Representative to provide calm, clear, and reliable HR support to employees via calls and tickets.

You will help colleagues find answers, resolve routine issues, and connect them with the right resources in a fast, service-oriented environment. We value accuracy, confidentiality, and a proactive approach to learning. This role offers growth within Gallagher’s HR and client support teams in Colombia, with a focus on delivering an

Formación

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• People-first, service-oriented mindset with patience and respect.
• Able to follow established processes and seek guidance when needed.
• Stay organized and manage multiple tasks with attention to detail.
• Proficient in Microsoft Office including Outlook.
• Advanced proficiency in English and French.

Responsabilidades

• Provide friendly, clear support to employees seeking help.
• Respond to calls and HR tickets with care to speed up answers.
• Address questions using established HR procedures and available resources.
• Research and support employee inquiries using HR systems.
• Document requests, actions taken, and outcomes clearly.
• Track routine issues through the ticketing system and follow through until resolved or escalated.
• Escalate more complex questions according to protocols.
• Build HR knowledge by learning from guidance and feedback.

Conocimientos

Bilingual communication

Customer service mindset

Microsoft Office

English proficiency

French proficiency

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Outlook

Descripción del empleo

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

The Bilingual HR Representative is often the first person employees turn to for HR help. This role brings calm, clear, and reliable support through phone calls and HR tickets. Your work helps employees find answers, solve routine issues, and connect with the right resources quickly. This is a role for someone who enjoys helping people, values accuracy, and wants to grow your HR knowledge in a supportive setting. It also supports a better employee experience every day.

How you'll make an impact

• Give employees friendly, clear support when they reach out for help.
  


• Help people get answers faster by responding to calls and HR tickets with care.


• Respond to questions and requests using established procedures and available HR resources.


• Use HR systems and account information to research and support employee inquiries.


• Document requests, actions taken, and outcomes clearly and accurately.


• Track routine issues through the ticketing system and follow through until resolved or appropriately escalated.


• Escalate more complex questions or concerns according to established protocols.


• Build HR knowledge and confidence by performing standard work assignments and learning from guidance and feedback.

About you

• Have a high school diploma or equivalent qualification.


• Communicate effectively and professionally, both verbally and in writing.


• Bring a people-first, service-oriented mindset and treat others with patience, empathy, and respect.


• Are comfortable following established processes while knowing when to seek guidance or ask questions.


• Stay organized and manage multiple tasks and requests with attention to detail.


• Are proficient in Microsoft Office applications, including Outlook.


• Enjoy learning and adapting to new systems, tools, and ways of working.


• Handle confidential and sensitive information with discretion, integrity, and professionalism.


• Advanced proficiency in English and French.