Toast POS Specialist - Remote Restaurant Tech & Support

Vivant; Girardot; A distancia; COP 44.640.000 - 78.120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Vivant is seeking a hands-on Restaurant Technology Support Specialist to manage and troubleshoot technology systems across multiple restaurant locations. You will support Toast POS, Olo online ordering, Restaurant365, and Microsoft 365, while coordinating with vendors as needed.

You will work remotely with restaurant teams, troubleshoot issues, and own problems from diagnosis to resolution. This role emphasizes hands-on Toast POS administration, system integrations, and go-live support.

Formación

• At least 3 years of hands-on restaurant technology support experience.
• Strong Toast POS administration experience with menus and hardware.
• Experience with Olo, Restaurant365, and Microsoft 365 administration.
• Experience supporting restaurant openings or POS deployments.
• Independent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Strong organizational and documentation skills.

Responsabilidades

• Administer and troubleshoot Toast POS including terminals, KDS, printers, handhelds, payment terminals, menus, modifiers, and employee permissions.
• Resolve POS errors, payment issues, offline operations, reporting discrepancies, and hardware problems.
• Provide technical support through phone, email, Teams, and remote sessions.
• Support Olo online ordering and third-party integrations.
• Troubleshoot Toast-to-Restaurant365 integrations and data imports.
• Manage Microsoft 365 accounts, licenses, and security.
• Troubleshoot network connectivity, Wi-Fi, switches, firewalls, LTE backup.
• Set up new restaurant locations: POS hardware, menus, accounts, go-live tests.
• Manage tickets from report to resolution and document solutions.

Conocimientos

Toast POS admin

Olo experience

Restaurant365

MS 365 admin

Network troubleshooting

Remote support

Customer communication

Ticket management

Go-live support

Descripción del empleo

Vivant is seeking a hands-on Restaurant Technology Support Specialist to manage and troubleshoot technology systems across multiple restaurant locations. You will support Toast POS, Olo online ordering, Restaurant365, and Microsoft 365, while coordinating with vendors as needed.

You will work remotely with restaurant teams, troubleshoot issues, and own problems from diagnosis to resolution. This role emphasizes hands-on Toast POS administration, system integrations, and go-live support.