Remote POS Success & Growth Manager for Restaurants

Owner.com; Colombia; Remote; COP 94,655,000 - 126,207,000; Full time

Benefits offered by this job

Health coverage

Remote-first workplace

Unlimited PTO

Extra perks

Job summary

Owner.com is seeking a remote-first POS Customer Success Manager to own post-launch relationships for restaurant clients using our Core Online Ordering and POS platform. You will drive adoption, retention and measurable business value across both products.

The ideal candidate has hands-on POS experience, understands in-store restaurant operations, and can translate product capabilities into business outcomes like loyalty program adoption and increased sales both online and in-store.

Qualifications

• 2+ years in Customer Success or Account Management at a POS or restaurant technology company.
• Targets included NRR/GRR and/or retention metrics.
• Working knowledge of POS hardware and in-store restaurant operations.
• Proven track record of driving product adoption and reducing churn in SaaS.
• Experience with CRM and sales-engagement tools (Salesforce, SalesLoft).
• B2B2C experience in food/hospitality tech preferred.

Responsibilities

• Own a portfolio of POS customers through post-go-live lifecycle.
• Coach customers on in-store growth strategies and loyalty adoption.
• Conduct Value Reviews linking product usage to business outcomes.
• Identify churn risk and engage at-risk customers with effective objection handling.
• Collaborate with Product, Launch, Support and Sales to surface insights and drive improvements.
• Help build POS playbooks and scalable processes.

Skills

Customer success

Account management

Churn management

Negotiation

Data analysis

Ownership

Salesforce

SalesLoft

Notion

Slack

Tools

Salesforce

SalesLoft

Claude

Notion

Slack

Job description

Owner.com is seeking a remote-first POS Customer Success Manager to own post-launch relationships for restaurant clients using our Core Online Ordering and POS platform. You will drive adoption, retention and measurable business value across both products.

The ideal candidate has hands-on POS experience, understands in-store restaurant operations, and can translate product capabilities into business outcomes like loyalty program adoption and increased sales both online and in-store.