Customer Support Specialist (POS)

Velozient; Colombia; Presencial; COP 73.978.176 - 110.967.264; Jornada completa

Descripción de la vacante

A leading technology company in Colombia seeks a Technical Support Specialist to provide first-class support for HungerRush Point of Sale. Responsibilities include troubleshooting customer hardware and software, analyzing technical issues, and ensuring customer satisfaction. The ideal candidate has 1-3 years of relevant experience, strong communication skills, and is preferably bilingual in Spanish and English. This position requires flexibility and can involve night and weekend shifts.

Formación

• 1-3 years of experience in computer technology, help desk, or call center support.
• Technical certifications such as Net+, CompTIA A+ are preferred.
• Experience in the hospitality industry is a plus.

Responsabilidades

• Provide first class Technical Support over the phone.
• Identify, analyze, and correct technical and software issues.
• Ensure timely resolution of customer issues.
• Work closely with other departments for prompt resolutions.

Conocimientos

Strong customer service skills

Technical troubleshooting

Problem-solving skills

Interpersonal skills

Bilingual (Spanish/English)

Educación

High school diploma or Equivalent

Associates Degree or higher

Descripción del empleo

Overview

Provide technical support for HungerRush Point of Sale to ensure the stable operation of customer hardware and software products. This includes troubleshooting, configuring, maintaining, supporting, and optimizing all HungerRush Point of Sale products, PC hardware, software, and communication links. This job requires a technical understanding of IT, an appreciation of the food industry, and strong customer service skills.

Responsibilities

• Provide first class Technical Support over the phone
• Identify, analyze, and correct technical and software issues
• Work customer cases efficiently with the goal of optimizing and improving customer satisfaction
• Ensure customers issues are dealt with in a timely fashion
• Ensure that customer satisfaction is maintained
• Maintain an available status to provide quick response times for customer calls
• Work closely with other departments to provide prompt resolutions to customer issues

Education

• Minimum – High school diploma (or Equivalent)
• Preferred – Associates Degree (or higher)

Experience

• Must Have: 1-3 years of experience in computer technology (prior help desk or call center experiences supporting a software product a big plus)
• Preferred but not required:
  • Technical certifications (examples: Net+, CompTIA A+ or an AAS degree or equivalent)
  • Previous experience working in the hospitality industry
  • Familiarity with POS equipment
  • Bilingual Speaker (preferable) (Spanish/English)

What You Need For This Position

• Be flexible with working schedules, including nights and weekends
• Possess strong verbal and written communication skills in the English language
• Communicate effectively in the English language
• Have strong interpersonal skills, problem solving skills and negotiating skills
• Think analytically
• Work in a fast-paced environment
• Be organized and have strong time management skills
• Be able to technically troubleshoot and reverse engineer