Restaurant POS Success Lead (Remote)

Owner; Colombia; Remote; COP 94.922.000 - 126.562.000; Vollzeit

Benefits dieser Stelle

Comprehensive health coverage

Remote-first workplace

Unlimited PTO

Extra perks

Zusammenfassung

Owner, a remote-first SaaS company serving the restaurant sector, is hiring a POS Customer Success Manager. You’ll own post-launch relationships for restaurants using Owner’s Core Online Ordering and POS, driving adoption and measurable business value.

Ideal candidates have 2+ years in Customer Success or Account Management in POS/restaurant tech, experience with churn reduction, and fluency with Salesforce, SalesLoft, Claude, Notion and Slack.

Qualifikationen

• 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company.
• Experience working with retention metrics such as NRR/GRR.
• Knowledge of POS hardware and in-store restaurant operations.
• Proven track record of reducing churn and driving product adoption in SaaS.
• Familiarity with Salesforce, SalesLoft, Claude, Notion and Slack.

Aufgaben

• Own a portfolio of POS customers across all stages of the post-go-live lifecycle, driving full product adoption of Core Online Ordering and POS.
• Coach customers on in-store growth strategies, loyalty program adoption, and app optimization to boost sales.
• Conduct Value Reviews tying product usage to business outcomes like MoM growth and revenue.
• Identify churn risk signals and engage at-risk customers with effective objection handling.
• Collaborate cross-functionally with Product, Launch, Support and Sales to surface insights and drive improvements.
• Help build POS playbooks and scalable processes as the team grows.

Kenntnisse

Customer Success

Account Management

Data analysis

Communication

Negotiation

Churn management

Tools

Salesforce

SalesLoft

Claude

Notion

Slack

Jobbeschreibung

Owner, a remote-first SaaS company serving the restaurant sector, is hiring a POS Customer Success Manager. You’ll own post-launch relationships for restaurants using Owner’s Core Online Ordering and POS, driving adoption and measurable business value.

Ideal candidates have 2+ years in Customer Success or Account Management in POS/restaurant tech, experience with churn reduction, and fluency with Salesforce, SalesLoft, Claude, Notion and Slack.