Technical Support Representative L1

Sutherland; Bogotá ciudad; Presencial; COP 44.640.000 - 89.280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Annual merit increase

Paid training

Health insurance

Vacation and sick leave

Referral program

Recognition programs

Descripción de la vacante

Sutherland seeks a motivated Technical Support Engineer in Bogotá to deliver exceptional technical assistance for IoT devices and web applications. You will build product expertise and collaborate with cross-functional teams to drive timely resolutions.

Ideal candidates bring advanced English, a tech degree, and experience with Windows/Linux, and support tools like Zendesk and Salesforce. This role includes onsite work with competitive compensation and growth opportunities.

Formación

• Advanced English level (verbal and written) in B2 or higher.
• Full-time availability.
• Bachelor’s degree or studies in Technology or equivalent experience in technical support.
• Understanding of Windows and Linux operating systems.
• Understanding and basic troubleshooting for IoT and hardware devices including PCs.
• Experience using Zendesk, Jira, Confluence, Salesforce, ServiceNow.
• Empathy and ability to work with varied personalities.

Responsabilidades

• Communicate complex information in a simplified and clear manner.
• Demonstrate curiosity and proactive problem-solving to implement sustainable solutions.
• Understand and empathize with customers with different personalities.
• Collaborate with product, program, marketing and engineering teams.
• Act as customer voice and implement innovative solutions.
• Provide outstanding customer support using Zendesk, Jira, Confluence, Salesforce, ServiceNow.

Conocimientos

Advanced English

Customer empathy

Communication

Windows & Linux

Educación

Bachelor’s degree in Technology

Herramientas

Zendesk

Jira

Confluence

Salesforce

ServiceNow

Descripción del empleo

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description

We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions.

• Communicate complex information in a simplified and clear manner.
• Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
• Understand and empathize with customers when interacting with a wide range of different personality types.
• Collaborate with product, program, marketing and engineering teams.
• Act as costumer voice and define and implement innovative solutions.
• Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce

Qualifications

• Advanced English level. Both verbal and written (B2 or higher)
• Full time availability
• Bachelor’s degree or studies in Technology or equivalent experience in technical support is a MUST
• Understanding of supporting and using Windows and Linux operating systems
• Understanding and basic troubleshooting for IoT, various hardware devices including custom hardware, standard PCs
• Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow.
• Understand and empathize with customers when interacting with a wide range of different personality types.

Additional Information

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
• Annual merit increase based on performance.
• Paid Training whether onsite or in work at home.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.
• Paid vacation and sick leave annually.
• Exceptional Health and Life Insurance Plan
• Paid referral program
• Excellent Reward and recognition programs.