Technical Support Engineer I — AI & Cloud Helpdesk

SmartRecruiters, Inc.; Bogotá ciudad; Presencial; COP 18.000.000 - 30.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Merit increase

Paid training

Discounts with partners

Training support

Paid vacation

Health & life insurance

Referral program

Rewards & recognition

Descripción de la vacante

Sutherland is seeking a Technical Support Engineer to provide first-level technical support to customers, drivers, administrators, and internal stakeholders. You will troubleshoot hardware, software, connectivity, video telematics, and platform-related issues while delivering a high-quality customer experience.

The ideal candidate has strong troubleshooting skills, excellent customer service, and the ability to work in a fast-paced environment.

Formación

• Advanced English level. Both verbal and written (B2 or higher).
• Full time availability.
• 1+ year of experience in a Technical Support, Help Desk, Service Desk, Customer Support, or IT Support role.
• Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow.
• Understand and empathize with customers when interacting with a wide range of different personality types.

Responsabilidades

• The Technical Support Engineer is responsible for providing first-level technical support to customers, drivers, administrators, and internal stakeholders. This role serves as the primary point of contact for troubleshooting hardware, software, connectivity, video telematics, and platform-related issues.
• The TSE I will diagnose problems, resolve issues within defined procedures, document interactions, and elevate complex cases when necessary while ensuring a high-quality customer experience.
• The ideal candidate possesses strong troubleshooting skills, excellent customer service abilities, and a passion for technology.

Conocimientos

Advanced English

Customer service

Troubleshooting

Communication

Herramientas

Zendesk

Jira

Confluence

Salesforce

ServiceNow

Descripción del empleo

Sutherland is seeking a Technical Support Engineer to provide first-level technical support to customers, drivers, administrators, and internal stakeholders. You will troubleshoot hardware, software, connectivity, video telematics, and platform-related issues while delivering a high-quality customer experience.

The ideal candidate has strong troubleshooting skills, excellent customer service, and the ability to work in a fast-paced environment.