Technical Support Engineer - Hybrid, Free Certifications

Kyndryl Inc.; Bogotá ciudad; Híbrido; COP 33.480.000 - 66.960.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Be Well program

Free certifications

Hybrid-friendly culture

Descripción de la vacante

Kyndryl Inc. in Bogotá, Colombia is seeking a Technical Support specialist to troubleshoot desktop hardware, software, and network issues for clients and colleagues. You will diagnose problems, perform IMAC activities, and ensure issues are resolved efficiently while maintaining service levels.

The role emphasizes customer-focused technical support, growth through extensive trainings, and opportunities to pursue cloud-related certifications as part of a dynamic hybrid-friendly team.

Formación

• 0-3 years of experience in Customer Service or Technical Support.
• Experience with Cisco Nexus and IOS technologies.
• Experience with F5 ASM and LTM configuration and troubleshooting.

Responsabilidades

• Provide technical assistance to external and internal users across hardware, software and systems.
• Diagnose, repair and escalate complex issues to ensure timely resolution.
• Assist with installations, moves, adds and changes (IMAC) and data backup tasks where appropriate.

Conocimientos

Customer Service

Technical Support

Cisco Nexus

IOS

F5 ASM

F5 LTM

Network automation

Herramientas

Cisco Nexus

IOS

F5 ASM

F5 LTM

Descripción del empleo

Kyndryl Inc. in Bogotá, Colombia is seeking a Technical Support specialist to troubleshoot desktop hardware, software, and network issues for clients and colleagues. You will diagnose problems, perform IMAC activities, and ensure issues are resolved efficiently while maintaining service levels.

The role emphasizes customer-focused technical support, growth through extensive trainings, and opportunities to pursue cloud-related certifications as part of a dynamic hybrid-friendly team.