Remote-Ready Customer Experience Consultant

Kyndryl; Bogotá; Híbrido; COP 90.000.000 - 150.000.000; Jornada completa

Descripción de la vacante

Kyndryl seeks a Customer Experience Consultant in Bogotá to shape how customers interact with products, services, and digital touchpoints. You will lead research, translate insights into action, and define future state journeys with cross-functional teams.

Responsibilities include facilitating workshops, aligning experience outcomes with delivery plans, and advocating for end users throughout consulting engagements. A hybrid-friendly environment supports growth and impact.

Formación

• Experience leading customer or user experience strategy within consulting or transformation engagements.
• Hands-on experience conducting qualitative research such as interviews, observations, or ethnographic studies.

Responsabilidades

• Lead experience strategy work across Insight, Idea, and Impact phases to uncover customer needs and opportunities.
• Plan and conduct ethnographic research, interviews, and qualitative studies to generate customer insights.
• Synthesize research findings into clear experience principles, opportunity areas, and strategic recommendations.
• Define future state customer journeys and experience roadmaps that guide execution.
• Facilitate design thinking workshops and experience mapping sessions with customers and delivery teams.
• Act as the subject matter expert for end user needs throughout consulting engagements.
• Partner with business strategy, digital strategy, analytics, design, and technology teams to align experience outcomes with delivery plans.
• Support the translation of experience strategy into measurable outcomes and implementation guidance.

Conocimientos

Customer experience strategy

Qualitative research

Synthesis of insights

Journey mapping

Workshop facilitation

Cross-functional collaboration

End user advocacy

Descripción del empleo

Kyndryl seeks a Customer Experience Consultant in Bogotá to shape how customers interact with products, services, and digital touchpoints. You will lead research, translate insights into action, and define future state journeys with cross-functional teams.

Responsibilities include facilitating workshops, aligning experience outcomes with delivery plans, and advocating for end users throughout consulting engagements. A hybrid-friendly environment supports growth and impact.