Technical Support engineer(Electrical/Solar/EES/Renewable)

Growatt New Energy; Medellín; Presencial; COP 24.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

Growatt New Energy in Medellín, Colombia seeks a technically skilled professional to manage product support across the country, provide fast responses to customer requests, and travel for field service as needed.

The role includes trainer duties for installers and retailers, along with translating and summarizing technical and competitor information for HQ feedback. Proactive, responsible communication is essential for success.

Formación

• Electronic, electronics related subjects graduate preferred.
• Electronic job related experience preferred.
• Fluent in Spanish; English or Chinese writing for internal communication.
• Skilled in MS Word and Excel.

Responsabilidades

• Responsible for the products' technical support in Colombia; respond quickly to customer requests and travel for field service when required.
• Instruct installers for installation, monitoring, maintenance, etc.
• Sort and translate technical documents; summarize competitor products and services for HQ feedback.

Conocimientos

Electronics knowledge

Field service

Strong communication

MS Office

Educación

Electronics degree

Herramientas

Excel

Descripción del empleo

1. Responsible for the products' technical in Colombia. Fast response &quick fix to custome's request, travel for field service when it is required.

2. Instucting installer for installation of the product, monitoring, maintance, etc.

3. Sorting&translating technical documents. Summarizing competitor's product and service information, and feedback to HQ for improvement.

4. Customer training. Train retailer, installer, etc for the product&warranty procedure, etc.

Requirement:

1. Electronic, electronic related subjects graduate preferred. Electronic job related experience preferred.

2. Fluent in Spanish, English or Chinese writing for internal communication.

3. Skilled in office word, office Excel.

4. Active, conscientious, strong responsibility feeling in working, honest, good communication.

Expected salary.

Please visit www.ginverter.com for more company profile. Thank you.

About Growatt:

Established in 2011, Growatt is a global leader in smart energy solutions. The company provides an extensive portfolio of products and solutions including PV inverters, energy storage systems, EV chargers and smart energy management solutions. According to IHS Markit, the company is the world's No.1 residential inverter supplier and also ranks among the global top 5 suppliers of commercial inverters. Additionally, for storage hybrid inverters, Growatt is the second largest supplier in the world according to Wood Mackenzie.