Technical Support Engineer — AI & Cloud Apps

Softgic S.; Colombia; A distancia; COP 113.357.264 - 151.143.019; Jornada completa

Descripción de la vacante

Softgic S. in Colombia is seeking Technical Support Agents to provide exceptional customer support and technical assistance. Ideal candidates will have 3-4 years of experience in technical support and excellent written communication skills in English. Applicants should be familiar with support tools such as JIRA and Zendesk, and have experience with cloud-based web applications. This role involves working across different time zones and providing support in evolving technology environments.

Formación

• 3-4 years of experience in technical support resolving complex technical issues.
• Excellent written communication skills in English.
• Experience supporting cloud-based web applications like AWS and GCP.

Responsabilidades

• Provide professional customer support across multiple channels.
• Identify and resolve technical support requests proactively.
• Manage customer communication and escalate issues when necessary.

Conocimientos

3-4 years of experience in technical support

Excellent written communication skills in English

Experience with JIRA

Experience with Zendesk

Experience with Slack

Experience with Google Meet

Ability to work with distributed teams

Experience supporting cloud-based applications

Experience supporting platforms with third-party integrations

Experience with AI and NLP applications

Herramientas

JIRA

Zendesk

Slack

Google Meet

AWS

GCP

Descripción del empleo

Softgic S. in Colombia is seeking Technical Support Agents to provide exceptional customer support and technical assistance. Ideal candidates will have 3-4 years of experience in technical support and excellent written communication skills in English. Applicants should be familiar with support tools such as JIRA and Zendesk, and have experience with cloud-based web applications. This role involves working across different time zones and providing support in evolving technology environments.