Technical Business Specialist

Scotiabank; Bogotá ciudad; Hybrid; COP 60,000,000 - 90,000,000; Full time

Job summary

ScotiaTech in Bogotá or Home-Office seeks an experienced Business Systems Analyst to drive Salesforce enhancements and coordinate end-to-end system changes in Colombia. You will translate business needs into clear requirements, support data analysis, and collaborate with developers and stakeholders.

The role requires 2+ years of Salesforce experience, SQL Server skills, and a strong BA background, with English at B2 level.

Qualifications

• Knowledge of IT practices and systems development techniques (Waterfall, Agile)
• Experience handling customer issues and providing solutions/workarounds
• Experience in gathering requirements for Salesforce features and integration with Salesforce
• Working knowledge of SQL Server and ability to create/run queries
• 2 years of Salesforce experience
• University/college degree in a related discipline or equivalent work experience
• B2 English level

Responsibilities

• Champion customer-focused culture to deepen client relationships and leverage bank relationships
• Deliver effective and efficient technical support to Salesforce instances
• Partner with Architecture to understand design and integration
• Handle user requests daily and provide support/workarounds
• Articulate user needs and understand business systems requirements
• Participate in walkthroughs/demos of applications
• Provide solutions and contribute to detailed requirements
• Translate business requirements into quality system specifications
• Contribute to system implementation and change management
• Improve end-user experience with scalable solutions
• Review JIRA intake and ensure tickets are assigned and actioned
• Consider risk appetite and culture in day-to-day activities
• Pursue efficient operations with Scotiabank values and conduct risk controls
• Champion a high-performance and inclusive environment

Skills

Salesforce

SQL

Business Analysis

Waterfall/Agile

Microsoft Office

Communication

English (B2)

Education

Bachelor’s degree in Computer Science / IT / related field

Tools

SQL Server

Job description

Requisition ID: 275031 We are committed to investing in our employees and helping you continue your career at ScotiaTech.

Purpose

Contributes to the overall success of ScotiaTech GTA team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Delivering effective and efficient technical support to a portfolio of Salesforce.com instances
• Partner with Architecture on understanding the design and integration
• Handling user requests and issues on daily basis, provide support, suggest workarounds to end users to carry out their business workflows.
• Able to articulate user needs and a good understanding of applicable business systems and industry requirements.
• Participating in walkthroughs/demos of applications during various stages of the project or application lifecycle
• Providing solutions and suggestions to the business from a holistic point of view and assist in the defining of detailed requirements.
• Effectively research and analyze business requirements and translate them into quality systems requirement specifications (External Design Documents)
• Actively participating in the systems implementation process and have a thorough understanding of the change management process.
• Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries.
• Review JIRA ticketing intake system and update email notifications (for updates and new tickets) and make sure that new tickets get assigned to a resource and existing ones are actioned on.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

• Must to have:
  • Has a clear understanding of current IT practices and systems development techniques (Waterfall, Agile, etc).
  • Good working knowledge of Microsoft suite of products (Word, Excel, PowerPoint,Project)
  • Experience in handling customer issues, providing solutions/workarounds
  • Working knowledge of databases such as SQL Server and able to create and run queries on their own.
  • 2 years of experience with Salesforce
  • Prior experience in Business System Analysis
  • University or college degree in a related discipline (Computer Science, Information Technology, Business Technology) or equivalent work experience.
  • B2 Level of English
• Experience in gathering requirement for Salesforce features and functionality, including system integration with Salesforce

Experience in the planning/analysis of business requirements for system changes and enhancement

Ability to understand end-to-end architecture, analyze cross-system dependencies, and effectively bridge communication between business stakeholders, architects, and developers.

Hands-on experience with SQL, data analysis, and troubleshooting data across multiple systems and interfaces.

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.