Business Solutions Associate

Scotiabank; Bogotá ciudad; Vor Ort; COP 100.440.000 - 167.400.000; Vollzeit

Zusammenfassung

ScotiaTech in Bogota seeks a Business Solutions Analyst to support GBME’s initiatives by delivering assigned projects in line with regulations and policies. You will act as primary contact for incidents and data governance tasks across Capital Markets applications, coordinating testing and changes with cross-functional teams.

The role requires 3–5 years in financial services, fluency in English, and strong analytical, communication, and stakeholder management skills.

Qualifikationen

• 3–5 years of financial services experience.
• Knowledge of Capital Markets products and data issues.
• SQL, Oracle, Unix file systems, and XML knowledge; scripting is an asset.
• Excel proficiency and experience with scheduling/ticketing tools.

Aufgaben

• Deliver customer-focused support for internal Capital Markets products and services.
• Analyze and resolve incidents and service requests; provide ad hoc SQL data queries and reports.
• Recommend process, system, procedure, and control improvements based on business needs.
• Plan, coordinate, execute, and document system testing from feasibility through implementation (including UAT).
• Manage problem logs, emergency change requests, work orders, and changes using ServiceNow, CAPPM, SharePoint, JIRA, and Confluence.
• Support multiple initiatives concurrently with clear status updates and risk elevation with resolutions.
• Collaborate with business and technical partners during solution design and implementation.
• Adhere to risk appetite, values and Code of Conduct; contribute to an inclusive, high-performance environment.
• After-hours support on rotating shifts.

Kenntnisse

SQL

Excel

Analytical thinking

Communication

English fluency

Problem solving

Stakeholder management

Conflict resolution

Ausbildung

Bachelor degree in Mathematics, Engineering, Science, Economics, Finance

Tools

ServiceNow

CAPPM

SharePoint

JIRA

Confluence

Tidal

Oracle

Jobbeschreibung

Requisition ID: 275560

Employee Referral Program – Potential Reward: $200.00

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

Purpose

The Business Solutions Analyst supports GBME’s business strategies and objectives by delivering assigned initiatives in accordance with regulations, internal policies, and procedures.

The Business Solutions Analyst supports data governance initiatives for a major aggregator of Credit Risk data from Scotiabank Capital Markets applications. The role is the primary contact for client incidents and service requests and prepares requirements and support documentation for ongoing projects

Accountabilities:

• Delivery customer-focused support for internal Capital Markets products and services across Global Risk Management, Global Banking & Markets, and Group Treasury.
• Analyze and resolve incidents and service requests, document solutions, and provide ad hoc SQL data queries and reports.
• Recommend process, system, procedure, and control improvements based on business needs and current practices.
• Plan, coordinate, execute, and document system testing from feasibility through implementation, including integration and user acceptance testing.
• Manage problem logs, emergency change requests, work orders, intake requests, and system changes using tools such as ServiceNow, CAPPM, SharePoint, JIRA, and Confluence.
• Support multiple initiatives concurrently, maintain clear status updates, and elevate risks with recommended resolutions.
• Collaborate with business and technical partners during solution design and implementation.
• Apply the Bank’s risk appetite, values, Code of Conduct, and control requirements while contributing to an inclusive, high-performance environment.
• After-hours support will be required on a rotating shift basis.

• Skilled communicator with professional fluency in English, both written and spoken.
• Bachelor degree in Mathematics, Engineering, Science, Economics, Finance, or a related field.
• Three to five years of financial services experience, preferably in Capital Markets, Risk, or operations support.
• Knowledge of Capital Markets products and experience investigating related data issues.
• Exposure to SQL, Oracle, Unix file systems, and XML; scripting knowledge is an asset.
• Proficiency with Excel; experience with scheduling and ticketing tools such as Tidal, ServiceNow, SharePoint, JIRA, and Confluence.
• Working knowledge of testing methods, including unit, integration, functional, regression, black-box, or white-box testing.
• Strong analytical, problem-solving, communication, relationship-management, and conflict-resolution skills.
• Detail-oriented, results-focused, and able to manage priorities and deadlines while maintaining high-quality work.
• Collaborative and willing to work outside normal business hours when required.

Location(s): Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.