Business Solutions Associate

Scotiabank; Bogotá; Hybrid; COP 60,000,000 - 90,000,000; Full time

Job summary

ScotiaTech, a Scotiabank Group company in Bogota, Colombia, seeks a Business Solutions Analyst to support GBME’s data governance initiatives and the major Credit Risk data aggregator.

You will be the primary contact for incidents and service requests, prepare requirements, and support ongoing projects with SQL queries and reports, collaborating with business and technical partners while adhering to risk and conduct standards. After-hours rotating shifts may be required.

Qualifications

• Bachelor degree in Mathematics, Engineering, Science, Economics, Finance, or related field.
• 3–5 years of financial services experience, preferably in Capital Markets.
• Proficiency with Excel; experience with scheduling and ticketing tools (Tidal, ServiceNow, SharePoint, JIRA, Confluence).
• Fluent in English (written and spoken).
• Knowledge of Capital Markets products and data issues.
• Experience with SQL, Oracle, Unix file systems, and XML; scripting knowledge is an asset.
• Strong analytical, communication, and problem-solving skills.
• Ability to work outside normal business hours when required.

Responsibilities

• Delivery customer-focused support for internal Capital Markets products and services across Global Risk Management, Global Banking & Markets, and Group Treasury.
• Analyze and resolve incidents and service requests; provide ad hoc SQL data queries and reports.
• Recommend process, system, procedure, and control improvements based on business needs.
• Plan, coordinate, execute, and document system testing from feasibility through implementation, including integration and user acceptance testing.
• Manage problem logs, emergency change requests, work orders, intake requests, and system changes using tools such as ServiceNow, CAPPM, SharePoint, JIRA, and Confluence.
• Support multiple initiatives concurrently, maintain status updates, and escalate risks with resolutions.
• Collaborate with business and technical partners during solution design and implementation.
• Apply Bank’s risk appetite and conduct requirements while contributing to an inclusive, high-performance environment.
• After-hours support will be required on a rotating shift basis.

Skills

Fluent English

Education

Bachelor degree in Mathematics, Engineering, Science, Economics, Finance, or related field

Tools

SQL

Oracle

Unix

XML

Scripting

JIRA

ServiceNow

Confluence

Job description

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Requisition ID: 275560
Employee Referral Program – Potential Reward:$200.00
We are committed to investing in our employees and helping you continue your career at ScotiaTech.

Purpose

The Business Solutions Analyst supports GBME’s business strategies and objectives by delivering assigned initiatives in accordance with regulations, internal policies, and procedures.

The Business Solutions Analyst supports data governance initiatives for a major aggregator of Credit Risk data from Scotiabank Capital Markets applications. The role is the primary contact for client incidents and service requests and prepares requirements and support documentation for ongoing projects

Accountabilities:

• Delivery customer-focused support for internal Capital Markets products and services across Global Risk Management, Global Banking & Markets, and Group Treasury.
• Analyze and resolve incidents and service requests, document solutions, and provide ad hoc SQL data queries and reports.
• Recommend process, system, procedure, and control improvements based on business needs and current practices.
• Plan, coordinate, execute, and document system testing from feasibility through implementation, including integration and user acceptance testing.
• Manage problem logs, emergency change requests, work orders, intake requests, and system changes using tools such as ServiceNow, CAPPM, SharePoint, JIRA, and Confluence.
• Support multiple initiatives concurrently, maintain clear status updates, and escalat risks with recommended resolutions.
• Collaborate with business and technical partners during solution design and implementation.
• Apply the Bank’s risk appetite, values, Code of Conduct, and control requirements while contributing to an inclusive, high-performance environment.
• After-hours support will be required on a rotating shift basis.

• Skilled communicator with professional fluency in English, both written and spoken.
• Bachelor degree in Mathematics, Engineering, Science, Economics, Finance, or a related field.
• Three to five years of financial services experience, preferably in Capital Markets, Risk, or operations support.
• Knowledge of Capital Markets products and experience investigating related data issues.
• Exposure to SQL, Oracle, Unix file systems, and XML; scripting knowledge is an asset.
• Proficiency with Excel; experience with scheduling and ticketing tools such as Tidal, ServiceNow, SharePoint, JIRA, and Confluence.
• Working knowledge of testing methods, including unit, integration, functional, regression, black-box, or white-box testing.
• Strong analytical, problem-solving, communication, relationship-management, and conflict-resolution skills.
• Detail-oriented, results-focused, and able to manage priorities and deadlines while maintaining high-quality work.
• Collaborative and willing to work outside normal business hours when required.

Location(s): Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.