Tech Support Tier 2: Expert Troubleshooter & Client Advocate

INGEPSY; Girardot; Presencial; COP 25.000.000 - 45.000.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking a skilled Tech Support Tier 2 professional in Colombia to join our team. The role emphasizes customer-focused service, issue diagnosis, and clear communication.

You will handle hardware, software, networking, and connected-device issues, document steps, and work independently in a fast-paced environment while delivering exceptional support.

Join us to apply your 3+ years of hands-on experience and contribute to reliable tech operations.

Formación

• Minimum 3 years of experience in technical support or related fields.
• Experience troubleshooting hardware, software, networking, and connected-device issues.
• Ability to clearly explain technical concepts in writing and speech.
• Experience documenting issues, steps, and recommendations.
• Ability to work independently in a fast-paced environment.
• Customer-oriented mindset with attention to detail.

Conocimientos

Technical support

Troubleshooting hardware

Troubleshooting software

Networking

Descripción del empleo

INGEPSY is seeking a skilled Tech Support Tier 2 professional in Colombia to join our team. The role emphasizes customer-focused service, issue diagnosis, and clear communication.

You will handle hardware, software, networking, and connected-device issues, document steps, and work independently in a fast-paced environment while delivering exceptional support.

Join us to apply your 3+ years of hands-on experience and contribute to reliable tech operations.