Senior Operations Manager – Bilingual

Talent Hub LATAM by Talogy; Medellín; Hybrid; COP 89,280,000 - 111,600,000; Full time

Benefits offered by this job

Annual performance bonus

Opportunity for long-term growth

Regional/international exposure

Job summary

Talent Hub LATAM by Talogy is seeking a Senior Operations Manager – Bilingual for a strategic leadership role in Medellín. This position is hybrid, requiring collaboration across multiple companies and operational growth. The ideal candidate will manage operations while driving accountability and scalability.

The role demands over 7 years of leadership experience, particularly in multi-site operations, alongside fluency in English and Spanish. Salary ranges from COP $8,000,000 to $10,000,000, with an annual performance bonus.

Qualifications

• 7+ years of senior operational leadership experience.
• Experience managing multi-site operations or complex teams.
• Strong expertise in KPIs and operational metrics.

Responsibilities

• Align operational execution across multiple business units.
• Build organizational structure and operational standards.
• Drive productivity, consistency, and scalability.

Skills

Operational alignment

Strategic leadership

Analytical thinking

Cross-functional team management

Process optimization

Bilingual (English and Spanish)

Job description

One of our trusted consulting partners is recruiting for the following role:

Senior Operations Manager – Bilingual

Medellín | Hybrid | Monthly Travel to the U.S.

We are currently seeking a Senior Operations Manager – Bilingual to take on a highly strategic executive leadership role, working closely with the CEO and overseeing operations across multiple companies and business lines.

We are looking for a true operational integrator: someone capable of aligning teams, processes, priorities, and execution within dynamic, fast-paced, and growth-oriented environments.

This is not a role focused on managing day-to-day operations only.

This is a role focused on building structure, driving accountability, and creating real operational scalability.

About the company

We are a business platform focused on scaling service-based companies and operationally intensive businesses.

Our organization currently operates businesses related to:

• BPO and customer service operations
• Hospitality & resort services
• Multi-site service-based businesses

Our organization is characterized by being: Results-oriented, Highly dynamic, Growth-focused, Execution-driven, Focused on building long-term structure, efficiency, and scalability.

What Will You Do in This Role?

• Align operational execution across multiple business units and leadership teams.
• Ensure strategic priorities and operational initiatives remain coordinated and on track.
• Build organizational structure, operational standards, and accountability systems.
• Optimize processes, workflows, and operational efficiency.
• Lead managers and cross-functional teams.
• Implement KPIs, dashboards, and operational scorecards.
• Drive productivity, consistency, and scalability.
• Oversee automation initiatives and continuous improvement efforts.
• Coordinate operations between Colombia and the United States.
• Translate strategy into execution.

What Type of Profile Are We Looking For?

• Highly organized and execution-oriented
• Strategic, yet hands‑on
• Capable of leading multiple initiatives simultaneously
• Strong in analytical thinking and decision‑making
• Comfortable operating in high‑growth and constantly evolving environments
• Experienced in building structure and operational alignment
• Able to drive accountability, discipline, and operational follow‑through across teams

• 7+ years of senior operational leadership experience.
• Experience managing multi‑site operations, multiple business units, or complex teams.
• Experience within industries such as:
  • Property management
  • Service logistics
  • Nearshore / offshore companies
  • Colombia–U.S. operations
• Experience leading managers and cross‑functional leadership teams.
• Strong expertise in KPIs, operational metrics, and process optimization.
• Fully fluent English and Spanish (mandatory requirement and evaluated throughout the selection process).
• Availability to travel to the United States approximately one week per month.
• Hybrid work model
• Salary: COP $8,000,000 – $10,000,000 (negotiable based on experience and seniority)
• Annual performance bonus
• Opportunity for long‑term growth and regional/international exposure

This role requires someone with a high level of ownership, structured thinking, and strong execution capabilities.

If your background has been focused exclusively on tactical or administrative operations, this position is likely not the right fit.