Strategic Team Leader — Sales Ops & Analytics (BPO)

Sutherland Global; Bogotá; Sur place; COP 60 000 000 - 90 000 000; Plein temps

Résumé du poste

Sutherland Global in Bogotá, Colombia, is seeking a Team Manager to steer performance and service quality, ensuring customer satisfaction across the team. You will establish client and internal communication, analyze data, and drive improvements through targeted training and process adherence.

Key requirements include at least 1 year in a team leadership role within BPO, strong sales operations experience, excellent English, and solid analytical skills.

Qualifications

• 1+ years of experience as a Team Manager or Supervisor in the BPO industry.
• Experience in sales operations within a BPO or contact centre environment.
• Enthusiastic, passionate, and results-driven leader with a strong commitment to sales excellence and team success.
• Excellent English communication skills.
• Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
• Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Working knowledge of MS Office applications.

Responsabilités

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
• Identify the training needs that will equip the staff with fundamental skills and knowledge.
• Have a thorough understanding of the various system tools and operational procedures utilized within the program.
• Collaborate with stakeholders on a regular basis for changes on promotions and updates.
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.

Connaissances

Team leadership

Sales operations

English proficiency

Analytical skills

Time management

MS Office

Outils

MS Office

Description du poste

Sutherland Global in Bogotá, Colombia, is seeking a Team Manager to steer performance and service quality, ensuring customer satisfaction across the team. You will establish client and internal communication, analyze data, and drive improvements through targeted training and process adherence.

Key requirements include at least 1 year in a team leadership role within BPO, strong sales operations experience, excellent English, and solid analytical skills.